my LOGITECH MX BRIO camera is not working. It has been connected to PC through USB Hub. i have windows 10 pro installed in my PC

If your Logitech MX Brio camera is not working when connected through a USB hub, there are several troubleshooting steps you can take:

1. Check the USB Hub: Ensure that the USB hub you are using is a USB 3.0 hub. If it is a USB 2.0 hub, it may not provide sufficient bandwidth for the camera to function correctly, causing it to not work properly. If possible, connect the camera directly to a USB 3.0 port on your PC.
2. Firmware Updates: Make sure that the firmware for both the USB hub and the camera is up to date. Sometimes, outdated firmware can lead to compatibility issues.
3. Cable Check: Verify that you are using a USB 3.0 cable to connect the camera. A USB 2.0 cable may limit the performance of the camera.
4. Device Manager: Check the Device Manager in Windows to see if the camera is recognized and if there are any error messages associated with it. If there are issues, try uninstalling and then reinstalling the device.
5. Reboot: Sometimes, simply unplugging the camera and restarting your PC can resolve connectivity issues.
6. Network Bandwidth: If you are using the camera for streaming, ensure that your network bandwidth is sufficient, especially if you are streaming at high resolutions.

Following these steps should help you troubleshoot the issue with your Logitech MX Brio camera.

Hi,

• What is the error message or code? Have you tried using another USB port?
• What is the make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

Let's try to isolate the issue. Connect your external camera to a different computer. Does it work normally?