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Inquiry: Possible Azure DNS Issue Between 6:30–7:00 AM (VNT) Affecting Production Environment

Tran Minh Vuong 0 Reputation points
2025-11-07T07:35:18.7166667+00:00

This morning, between 6:30 AM and 7:00 AM (Vietnam Time), we experienced a serious incident in our production environment.

Region: Japan East

Date: 07/11/2025

During that time, our customers were unable to access our website, and some users who managed to access it could not see images loaded from our Azure Storage Account.

We would like to know whether Azure DNS experienced any disruptions or issues during that period, as it may have impacted our production services.

Please confirm if there were any DNS-related incidents or outages on Azure around that time.1 61

Azure DNS
Azure DNS
An Azure service that enables hosting Domain Name System (DNS) domains in Azure.

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  1. Ravi Varma Mudduluru 3,625 Reputation points Microsoft External Staff Moderator
    2025-11-07T09:13:09.87+00:00

    Hello @Tran Minh Vuong,

    Thanks for reaching out to Microsoft Q&A.

    I understand that you experienced significant issues with your production environment this morning, specifically between 6:30 AM and 7:00 AM (VNT), where customers faced difficulties accessing your website and images stored in your Azure Storage Account. You're looking to find out if there were any disruptions or issues with Azure DNS during that timeframe.

    We have reviewed Azure Service Health and internal incident records. There were no DNS-related disruptions or outages in Japan East on November 7, 2025, between 06:30 and 07:00 AM Vietnam Time. Azure DNS was fully operational during that period. The issue you observed does not appear to be linked to any Azure DNS incident.

    Azure Status Page: https://azure.status.microsoft/en-us/status (shows no active incidents for Japan East).

    Azure Status History: https://azure.status.microsoft/en-us/status/history/ (lists previous incidents; last DNS outage was Oct 29, 2025).

    Kindly let us know if the above helps or you need further assistance on this issue.

    Please "Accept the Answer" if the information helped you. This will help us and others in the community as well.

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