I can't use the app.

If you're having trouble getting past the opening page of the Microsoft Authenticator app, there are a few steps you can take:

1. Check Your Internet Connection: Ensure that your device has a stable internet connection, as the app requires it for initial setup and functionality.
2. Restart the App: Close the app completely and reopen it to see if that resolves the issue.
3. Update the App: Make sure you have the latest version of the Microsoft Authenticator app installed. You can check for updates in the Google Play Store or Apple App Store.
4. Device Compatibility: If you are using an Android device, ensure that it meets the necessary requirements, especially if you are on Android 14 or higher, as some features may not work if the device does not support specific APIs.
5. Use a One-Time Password (OTP): If you have a one-time password key, you can use it to sign in to your account if the app allows for OTP entry. However, if you cannot access the app at all, you may need to use alternative methods for authentication or recovery.
6. Contact Support: If the problem persists, consider reaching out to Microsoft support for further assistance.

These steps should help you troubleshoot the issue with the Microsoft Authenticator app.

Hi Jason,

Thank you for posting in Microsoft Community. I'm here to help you!

Just to better understand your issue, is this your first time setting up the app, or are you trying to get back in after changing devices? knowing this will let me help you better. Also, please tell me if you've tried any of the steps already so we don't do the same thing twice.

Feel free to reply for better understanding.

Regards,
Carlo