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Can’t see my scheduled Microsoft exam??????

Kyle Langley 20 Reputation points
2025-11-08T04:49:41.48+00:00

Hi team,

I have scheduled the MS-102 exam but haven’t received a confirmation email or receipt yet. I’d like to confirm whether my exam booking has been successfully completed. Could you please check and confirm?

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  1. Julian Sharp 7,031 Reputation points
    2025-11-08T08:27:05.6333333+00:00

    Check your Learn profile for an exam appointment on https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

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  1. Q&A Assist
    2025-11-08T04:50:20.97+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you haven't received a confirmation email or receipt for your scheduled MS-102 exam, it is advisable to check your spam or junk email folder first. If you still cannot find any confirmation, you may need to contact Microsoft Certification Support for assistance. They can help verify your exam booking and provide you with the necessary details.

    Additionally, you can manage your exam appointments through the certification dashboard, where you can check your scheduled exams and any related information.

    References:

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  2. TiNo-T 9,180 Reputation points Microsoft External Staff Moderator
    2025-11-08T06:31:55.56+00:00

    Dear @Kyle Langley,

    Thank you so much for contacting Microsoft Q&A Forum. 

    After checking your concern, I truly apologize that Microsoft Certification / Exams is currently not supported in the Q&A forums. However, I'm still here to help you with correct method and if you want to research any information related to your schedule exam, you can check it in your certification tab. Also, you should check again in the Spam / Junk email folder of your email app to see if it appears in there.

    If you do not see it, do not worry, please use this link to create Certification support request: https://aka.ms/credentialssupport for this issue so that you can get more professional help, there will be very professional people to tell you about the steps on how to realize this function and you may see your confirmation. After going to this link, you can see this request screen, and you can select different options depending on your needs.

    (Note: you have to log in your business account first in the link above then you go to support link below in the Credentials support article so that you can see the support screen like this image below): 

    & https://support.serviceshub.microsoft.com/supportforbusiness/create?sapld=de16815f-2fa5-576e-4946-70cae21a4eeb Microsoft Support for business Manage Create Create a new support request For Phone Support The information you provide helps us quickly route and resolve your request. Learn More If you need to call in for support, please find the best phone number here: Click here for more details Step 1: Product and Support Type Select the product family (Required) Learning V What product or service do you need help with? (Required) Microsoft Credentials V Which category best describes the issue? (Required) Select a category V Step 2: Issue Description Step 3: Contact Details and Sharing

    Reference: Credentials support | Microsoft Learn For issues with exam appointments or scheduling, contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support To submit an Exam or Renewal Assessment item challenge To challenge a Microsoft Certification exam or renewal assessment question, review the challenge process to confirm eligibility and then submit the Credential item challenge form ". To provide feedback on a MS Learn Practice Assessment To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete Practice Assessment item challenge form . For all other Microsoft Certification issues, get help through Credentials Support .

    I hope this information helps you correctly access your confirmation email. Many users who faced issues with certification or exam scheduling may successfully resolve them using this method. Please contact the Certification Support Team as soon as possible for further assistance.
    Here is a case that was partially similar to Certification and Exam issue that you can take a look: https://learn.microsoft.com/en-us/answers/questions/5596538/unable-to-download-or-access-microsoft-course-comp?page=1#answer-12307857

    Wish you a pleasant day! 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    1 person found this answer helpful.

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