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Surface Laptop 5 Can’t Detect Internal SSD or Install Windows

Erica Njoki 0 Reputation points
2025-11-08T19:24:29.8066667+00:00

Hello, I have a Surface Laptop 5 (Model 1950) that will only boot into the UEFI or recovery menu. I’ve already tried using a Surface recovery USB created from the official Microsoft recovery image, but when I choose “Recover from a drive,” it says there’s a problem recovering the PC or that no drive is found. It looks like the recovery tool can’t detect the internal SSD — I believe the storage drivers (SurfaceStorage.inf) aren’t loading.

Could you please send me a pre-loaded Surface recovery USB for my device, or help me reinstall Windows so the Surface can recognize its SSD again?

My device serial number is: 0F0038023283FB Thank you so much for your help.

Surface | Surface Laptop | Install and update
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  1. JANSHER L 7,925 Reputation points Independent Advisor
    2025-11-11T15:52:01.9366667+00:00

    Hi Erica,

    Thank you for posting, I am here to help. I’m Sorry you Are Having This Problem. Make sure your USB that you are using for recovery is set to FAT32 file system.

    If you already tried Surface recovery image using USB and still getting this problem.

    I recommend that you refer to article try to follow the steps to solve the Surface Boot Error problem. I

    click this link to open the article:

    https://support.microsoft.com/en-us/topic/surface-turns-on-and-shows-couldn-t-find-a-bootable-operating-system-b8e6c5b8-7b09-81bb-bfd9-bc118930439c#:%7E:text=1%20Solution%201%3A%20Check%20the%20configuration.%20Select%20OK,4%20Solution%204%3A%20Request%20Service.%20...%20See%20More.

    If it still doesn't work, please follow the method at the end of the link to create a repair order, and your device will be sent back to the Surface after-sales center for repair.

    looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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