Surface laptop warranty

Rez,

All of your statements are incorrect. The customer needs to contact the seller and most likely return and repurchase.

"Seeing an earlier warranty end date than you thought. This usually happens because Microsoft figures it out from when your device was registered or shipped, which isn't always when you bought it. If your device was turned on before or sold earlier, the date might be off." Not true. It is based on date of first sale. If it was turned on or sold earlier, then it is a USED Surface.

"Surface devices get logged as soon as they're made or first used. So, if your laptop sat on a shelf for a bit or was registered beforehand, your warranty might look shorter." NOT TRUE. It can sit on a shelf, unsold, and the warranty will not start until it is sold. If it was registered beforehand, then it is a USED device.

How to fix it:

"First, check your warranty on the Microsoft Device Support page and log in___." The customer already provided a screen shot from that page clearly showing the warranty date.___

"If the date's wrong, hit Update Warranty and upload your receipt." The Update Warranty function is only available AFTER the warranty has expired.

"Still not right? Reach out to Microsoft Support with your purchase info." They’ll fix the warranty to be one year from when you bought it. Not if it is a used device. Customer should contact the seller. Possibly return and repurchase.