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Hello Microsoft Support Team,
I’m currently unable to access my Microsoft account because it’s stuck on the “Parent or guardian consent required” screen.
Here’s the situation in detail:
The account was automatically classified as a child account under Microsoft Family Safety.
The supposed organizer account that it’s linked to is also stuck in the same parental-consent loop.
Because of this, neither account can approve the other or access Family Settings.
I’ve already verified ownership of both accounts through support and was told that the issue would be resolved by a server-side update, but after several days, nothing has changed.
Regular troubleshooting steps (different devices, browsers, cache clearing, recovery forms) don’t help because the login itself is blocked by the consent screen.
It seems both accounts are caught in a circular Family Safety consent loop, where the organizer cannot act as an organizer due to the same restriction.
Could a moderator or the Family Safety backend team please review and help unlink or reset the affected accounts? I’m not requesting a password reset — just removal of the Family Safety restriction so I can access my Microsoft account again.
I have a case ID from previous support interactions if a moderator needs it.
Thank you very much for your time and assistance. — A user stuck in the parental-consent loop
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Hi Tanish,
This issue happens when both the child and organizer accounts are flagged for parental consent, creating a circular lock. Since neither account can approve the other, regular troubleshooting won’t work. The only reliable fix is for Microsoft Support to reset the Family Safety association on their backend. I recommend contacting Microsoft Support under Account & Profile > Family Safety > Unable to access account, and provide both affected email addresses along with your case ID. Ask them to remove the Family Safety restriction or unlink the accounts server-side.
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How do you request Microsoft Support to reset the Family Safety association when you can't log in to your Microsoft profile to do this??
I had to make a new account
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Hi Tanish. My son and I are having the same problem as you have described above, and I have been trying to get it resolved for 2.5 weeks. Were you able to regain access to your accounts, as per the response you received above? Thanks
I was able to regain access, but no help from Microsoft was offered. I was somehow able to add the locked accounts in the family of a completely fresh new adult account I made. From there, I cleared all restrictions, changed age of all the accounts to make them adult accounts, and then deleted that Family. I don't know how it let me add these accounts to the Family without their permission, but it worked so I'm not complaining.
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Hi, how do I contact Microsoft support? I am also having the exact same problem!! It is super frustrating with no explanation as to why this has recently occurred.....
Yes I have the same problem too! This has just happened to me in the last week. It logged me out and now requires parental consent to log back in and I just go in a circular loop as there is no other email address linked to my profile! Beyond frustrated.
I wouldn't really recommend trying to contact Support, as they said they do not deal with Family Safety. They asked me to go to https://feedbackportal.microsoft.com/feedback/forum/ff82f99b-f31b-ec11-b6e7-0022481f8472 and post my issue here, so that the moderators would get in touch with me and help me resolve the issue. My problem hasn't been resolved yet, but I have been able to get in touch with Family Safety Support instead