GIFs are not working on Teams

Question

GIFs are not working on Teams

VERONE Julia 20

My teams will not let me send GIFs. My company has stated this is an issue with Microsoft.

Alexis-NG 9,090 Reputation points Microsoft External Staff Moderator

2025-11-11T16:36:30.2733333+00:00

Hi @VERONE Julia,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.

Answer accepted by question author

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Alexis-NG 9,090 Reputation points Microsoft External Staff Moderator

2025-11-11T16:36:30.2733333+00:00

Hi @VERONE Julia,

I hope you are having a great day.

I’m following up on the support thread we've been working through together. At this stage, I’m still working to better understand the issue you’re facing so we can identify the most effective solution.

If you have any additional details to share or if there’s anything specific you’d like me to focus on, please feel free to reach out. I’m always happy to help if you need anything else.

We’re committed to ensuring everything runs smoothly and that your experience remains uninterrupted.

Thank you again for your patience and collaboration.

I look forward to hearing from you soon.

Answer 1

If you are unable to send GIFs in Microsoft Teams, it may be due to your organization's settings. The ability to use GIFs in Teams is considered an optional connected experience, which means that your admin can restrict or allow this feature. You should check with your IT administrator to see if they have enabled the use of GIFs in your Teams settings.

Additionally, if you are using a work or school account, your organization's admin may have provided you with the ability to use GIPHY, which is the service that allows GIFs in Teams. If this feature is not enabled, you won't be able to send GIFs.

If your company has indicated that this is an issue with Microsoft, it may be worth checking for any known issues or updates from Microsoft regarding GIF functionality in Teams.

Answer 2

VERONE Julia 20

Hello, it seems that my company has blocked giphy.com, which means that the GIFs in team are not loading.

Alexis-NG 9,090 Reputation points Microsoft External Staff Moderator

2025-11-11T20:54:22.06+00:00
Hi @VERONE Julia,

Thank you for sharing the update.

For your information, the reason GIFs are not loading in Microsoft Teams is that the service relies on Giphy, which is considered an optional connected experience in Microsoft 365. If your company has blocked access to giphy.com or disabled this feature via policy, GIFs will not display in Teams.

This behavior is expected and controlled by your organization’s settings. For reference, please see:

Overview of Optional Connected Experiences in Microsoft Teams

Given the limitations of your company policy, you can explore this workaround:

Use Stickers or Emojis in Teams Open a chat or channel in Teams. Click the Emoji,Sticker icon in the message box. Browse available sticker packs or create custom stickers with text.

For emojis, click the Emoji icon and select from hundreds of options.

Share Images or Short Videos Click the Attach (paperclip) icon in the message box. Upload an image or video from your device or OneDrive.

Alternatively, drag and drop the file into the chat or channel.

I hope these suggestions help improve your experience. If you have any questions, please don't hesitate to reach out.

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

Answer 3

Hi @VERONE Julia,

Thank you for posting your question to Microsoft Q&A Forum.

To assist you more accurately, could you please provide the following details about your issue?

Are GIFs disabled for everyone in your organization, or only for your account?
Do you see the GIF button in the chat composer?
Which version of Teams are you using: desktop app, web app, or mobile? What operating system are you on (Windows, macOS, iOS, Android)?
Can you describe the error in more detail? For example, do GIFs keep loading, appear blank, or fail to send?
Has your IT team confirmed that Giphy is enabled in the Teams Admin Center? If yes, they may also need to check Optional Connected Experiences or network restrictions.

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

In the meantime, if you’re part of an organization (using a Microsoft 365 work or school account), there’s a strong chance that GIFs were disabled by your IT admin using a messaging policy.

You can ask your IT admin to:

Go to https://admin.teams.microsoft.com and log in with your admin credentials.
Navigate to Messaging Policies
- In the left-hand menu, select Teams → Messaging policies.

User's image

Select the Correct Policy
- Find the policy currently applied to the user (e.g., Global (Org-wide default) or a custom policy).
- Click on the policy name to edit it.
Enable the Following Settings
- Giphy in conversations: Set to On.
- Stickers and Memes: Set to On.
- Content Rating for Giphy: Choose Moderate or Strict (do not set to Off).

User's image

Save Changes
- Click Save at the bottom of the page.
Wait for Policy to Apply
- Changes can take up to 1 hour to propagate across Teams.

As an end user, you can try to clear Teams cache by following this guide: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Teams stores cached media and chat data to load faster. But if the cache gets corrupted, features like GIFs not showing in Teams become common.

You can also try Microsoft Team Web version to see if the issue persists there. The web version of Teams often works independently from the installed app and may bypass local bugs. If GIFs work here but not in the app, the desktop installation is likely corrupted.

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, click "Accept Answer" and vote positively. If you have more questions about this answer, click "Comment".

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.

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GIFs are not working on Teams

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