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Microsoft Teams | Microsoft Teams for business | Chats | Share photos, files, and video
Sending multimedia content and documents within chat conversations in Microsoft Teams
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Dear @Alvin Vaz,
Thank you for posting your question in the Microsoft Q&A forum and detailing the persistent issues you're facing with the Microsoft Teams desktop application, including the recurring broken image icons and the non-functional search feature.
I want to sincerely apologize for the frustration this is causing. I realize that you've already taken excellent troubleshooting steps, including clearing the cache and reinstalling the application, only to have the problem return within 24 hours. This strongly suggests a deeper, possibly synchronization or persistent caching issue that isn't fully resolved by standard local fixes.
We understand that several users are currently reporting similar recurring issues with image display and search functionality in the Teams desktop client. However, at this time, there is no official incident notification posted on the Microsoft 365 Admin Center Service Health dashboard. This means that while the problem is spreading, it hasn't yet been formally recognized as a widespread service degradation issue requiring an immediate patch.
To expedite the investigation by the Teams backend team, the most effective action is to report the incident directly to Microsoft.
- If you are an administrator, please report this issue through the Microsoft 365 Admin Center by opening a new support request.
- If you are a standard user, please report the issue via the "Feedback" > "Report a problem" option within the Teams desktop application itself. The recurring nature of the problem is a vital detail to include in the report.
While the issue is being investigated, here are the best steps to ensure you can continue working:
- Use Teams Web Client: Please use the Teams web application as a reliable alternative for viewing images and utilizing the search function without the recurring desktop client errors.
- Temporary Desktop Fix: You can continue to clear the Teams cache (the Roaming folder) as a temporary fix. After clearing the cache, try performing a Teams App Reset (in Windows Settings > Apps > Install apps > Microsoft Teams > Advanced Options > Reset) followed by a device restart.
For a visual guide, you can refer to this official Microsoft Support document: Repair apps and programs in Windows - Microsoft Support
Your detailed description is very helpful and will aid the product team greatly in identifying the root cause and developing a permanent fix or patch. We are closely monitoring the Service Health dashboard for any updates.
Thank you for your patience and cooperation as we work to resolve this.
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