Why did my Microsoft Rewards points, which were supposedly over 6000, suddenly drop to 365?

There could be several reasons for the sudden drop in your Microsoft Rewards points. Here are a few possibilities:

1. Account Linking Issues: If you had linked your Entra ID and Managed Service Account (MSA) accounts, any changes or unlinking might affect your points.
2. Opting Out: If you opted out of the Microsoft Rewards program, you would lose all your available points immediately.
3. Expiration or Adjustment: Points may also be adjusted or expire based on the program's terms and conditions, which may not be explicitly detailed in the context.

For more specific details regarding your account, it is best to check the Rewards dashboard or contact Microsoft Support directly.

References:

• Rewards

Hey there! Nice to meet you!

Just in case, please confirm if you have accidentally redeemed your reward points through the Rewards Order History:

https://rewards.bing.com/redeem/orderhistory?form=ML2UXN

If you didn't redeem your 6000 points, this could be a syncing issue. Kindly try to perform the following workarounds in case this:

1. Sign out of your account, restart your device, then try signing in again using the correct account.
2. Clearing the cache of your Bing app/browser.
3. Disconnect from the VPN or Proxy server.
4. Using different devices and network services.
5. Try waiting at least 24 hours, as there could be a temporary issue within the server.

If the issue persists after 24 hours, please contact Microsoft Rewards Support for further assistance, as they have the tools and resources to properly investigate this case:

https://rewards.bing.com/support

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best Regards,

Darhyl