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Factory reset of my Surface Pro 9

Richard Foulk 0 Reputation points
2025-11-11T17:38:31.1633333+00:00

As part of the company going bankrupt I got to keep my Surface Pro 9 however I cannot update or download anything to it cause it has a admin password. How do I reset it to factor settings? Or who can I contact at Micrsoft for help?

Surface | Surface Pro | Install and update
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  1. JANSHER L 7,925 Reputation points Independent Advisor
    2025-11-11T19:07:57.0366667+00:00

    Hi Richard,

    Thank you for posting, I am here to help. Since this is an organization device only your IT Administrator can able to help you with this credentials.

    If you attempt to perform the factory reset on your Surface Pro it will ask or require you to enter the Bitlocker key which is only the IT Administrator from your organization has it.

    We recommend you to reach out with them to assist you regarding the access / credentials.

    I hope you find this information helpful. Please let us know if you have any further questions If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

  2. Barb Bowman 80,195 Reputation points MVP Volunteer Moderator
    2025-11-11T19:47:21.3666667+00:00

    Is this a UEFI password or a Windows login password?

  3. Barb Bowman 80,195 Reputation points MVP Volunteer Moderator
    2025-11-12T23:10:17.15+00:00
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  4. JANSHER L 7,925 Reputation points Independent Advisor
    2025-11-13T14:21:15.64+00:00

    Hi Richard,

    Thank you for responding, You can follow the advise coming from the MVP this is the alternate solution for your Surface Pro.

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