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Microsoft Advertising | Other
Additional features, tools, or issues not covered by specific Microsoft Advertising categories
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Hi Abigail Ramirez
Thank you for using our Microsoft Advertising Learn Q&A Platform! I understand from your message that your account was suspended, unable to contact support and cannot get your refund for the funds in your account.
If your account is deactivated by Microsoft Advertising for any reason, Microsoft Advertising reserves the right to issue refunds for payments made at its sole discretion. For more information, see our Microsoft Advertising policies.
Generally, there could be a number of reasons why our system would suspend an account. For security reasons, we are unable to provide exact details on why an account has been suspended, but I've compiled a list below of the most common areas where accounts may be out of compliance with our advertising policies. Please see a list of important policies below to ensure you are following them.
- General ad requirements
- Restricted content
- Product ads policies
- Ad extensions policies
- Disallowed content
Please note that under the Digital Services Act (DSA), all customers are eligible to appeal their account status up to six months after their account status change. Customers will receive an email notification indicating the reason for their account status change with an option to appeal.
That being said, you may require to complete Advertiser Identity Verification (AIV) at first, before you can appeal the account suspension decision. To learn more about AIV, I recommend checking the extended help article on this forum platform, as well as the relevant help pages shared below.
How to Verify my Microsoft Advertising Account? (Advertiser Identity - Microsoft Community)
Advertiser identity verification
Advertiser identity verification appeals
Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!
If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.
Kind regards,
John| Microsoft Advertising Support Specialist | 800-518-5689