My Teams meetings do not show up on outlook calendar

Hi @Steve Zarpas,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I understand that you want to reach Microsoft’s technical support team by phone. I would like to provide you with the steps to create a support ticket for Microsoft’s technical support team. After you complete these steps, a live agent will proactively contact you and work with you to resolve the issue.

I noticed that you tagged for business. Therefore, I will guide you through creating a ticket for Microsoft’s technical support team using the interface for business accounts (work or school account). If you are using a different type of account, please let me know so I can provide steps that match your account type. If you are unsure which type of account you are using, please share the domain of your account (for example: @gmail.com, @hotmail.com, @onmicrosoft.com, etc.), and I will check for you.

To create a ticket for Microsoft’s technical support team, please follow these steps:

1. Go to Microsoft 365 admin center.
2. Click Help & Support on the right side of the screen.
3. 
4. Enter the subject: My Teams meetings do not show up on Outlook calendar.
5. Click the blue arrow > select Contact Support.

1. Choose your preferred contact method and fill in the form.

After completing these steps, a Microsoft live agent will proactively contact you using the method you selected and work with you to resolve the issue.

I hope this information is helpful. Please follow the steps and let me know if it works for you.

Thank you for your patience and understanding. If you have any questions or need further assistance, please share them in the comments section of this post so I can continue to support you. I look forward to hearing your feedback on this issue.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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The link you provided sends me to Dell Support because I purchased the products from them when I bought their crappy laptop. I've spent hours on the phone with them. THEY CAN'T FIX MY ISSUE. They gave me your number. Now you are trying to send me back to them. They think that maybe because I purchased MS apps for my Iphone using my Information deleted for privacy protection account and the same address to purchase my SM apps for the laptop, that might be causing all my issues. They said only MS could get to the bottom of my issues. I am trying to launch a new biotech company. People do not get my invitations. I do not get reminders. I can't search my Outlook for emails. The sync dialog box stays open for a very long time. Something is seriously wrong.

Hi @Steve Zarpas,

Thank you for your response and for providing additional information that you are currently using Classic Outlook. Please follow the steps below to resolve the issue:

1. Make sure the Add-in in Outlook is enabled:

• Step 1: Open Outlook.
• Step 2: Click File > Options > Add-ins.

• Step 3: Under Manage COM Add-ins, click Go and select all the displayed checkboxes.

2. Clear the cache of Outlook and Teams by following these steps:

First, completely exit Teams and Outlook. After closing them, proceed with the steps below to clear the cache:

Clear Teams cache:

1. Press Windows + R.
2. Enter the following path and click OK: %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
3. 
4. Delete all files and folders in this directory.
5. Restart Teams.

Clear Outlook cache:

1. Close Outlook completely.
2. Press Windows + R, then enter: %localappdata%\Microsoft\Outlook

and press Enter.

1. Delete all files in this folder.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to find another solution.

Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to hearing back from you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Dear Steve Zarpas

Thank you for posting in Microsoft Q&A Forum

I completely understand your frustration. Your reply makes it clear this is a much more serious issue: a completely corrupted Microsoft Outlook.

You do not need to buy new software. We need to scrap the broken profile and build a new, healthy one from scratch.

Create a New Outlook Profile

This process creates a brand-new, clean connection between your desktop Outlook and Microsoft's servers. Your emails, calendar events, and contacts are all safely stored in the cloud (as proven by your iPhone working), so you will not lose any data.

1. Make sure Outlook and Teams are fully closed.
2. Open Mail Settings:
   • Press the Windows Key and type "Mail" and select Mail (Windows Settings) or go to Settings > Accounts > Email & accounts.
3. Create a New Profile:
   • Under "Accounts used by email, calendar, and contacts," click Add an account.
   • Add your Microsoft 365/work email account and sign in. This creates a new Windows Mail profile that Outlook will use.
4. Switch Outlook to the New Profile:
   • Now, open the Classic Outlook desktop app.
   • Go to File > Account Settings > Manage Profiles.
   • Click Show Profiles.
   • Click Add... and create a new profile named "Outlook-New".
   • Follow the prompts to add your same email account.
   • Once added, go back to the profile list. Select "Outlook-New" and set it as the default.
5. Restart and Test:
   • Close and re-open Outlook. It will now launch with the new, clean profile.
   • It will begin syncing all your data from the cloud. This may take a few minutes.
   • Immediately test the critical functions:
   • Teams Meeting: Create a Teams meeting in Outlook. It should appear in your Teams calendar instantly.
   • Search: Try searching for an email by the sender's name.
   • Contacts: Your contacts should start to repopulate.
   • Speed: Send/Receive should be significantly faster.

This new profile acts as a fresh install, eliminating the corruption that was causing all the delays and missing data. If this does not work, the next step would be a full Online Repair of Microsoft Office.

Please try this and let me know the results. I am looking forward to your answer.