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Unable to log onto Microsoft account on 1 computer of several

Steve A 20 Reputation points
2025-11-12T23:07:43.7233333+00:00

I'm trying to sign up for Windows 10 ESU on my wife's PC running Windows 10 Pro but I cannot sign in to microsoft.com on my wife's PC.

Two days ago the account locked me out of all my devices, microsoft.com, and outlook.com for too many tries. At that time I reset the password twice, then realized that because I have 2FA enabled I needed to wait 24 hours to try again. Two days later, I am able to sign on to microsoft.com and outlook.com on my OTHER devices, but still cannot sign onto wife's PC.

I removed her device from the MS account. Cleared her cache on all her browsers. Rebooted. On her PC: Microsoft server = ok; internet = good; VPN disconnected and proxy auto-detect disabled. The Windows Store app is not showing. I followed learn.microsoft "windows-store-missing" article 3316635 to remove and reinstall appxpackage. Still doesn't show after 2 full shutdown/reboots

Back to trying to sign in to microsoft.com on her PC. Windows shows as being signed in by my microsoft account. Message says, "Need to verify your account", "sign in to fix your account - 2147186653". Then "Account not syncing" message, "we cant sync to your account since we need to confirm its you" > " sign in". Then another message, "Something went wrong" 0x80048823"

In the meantime, I can still get into microsoft.com and outlook.com on the other devices. I signed into this forum from my wife's PC and it accepted my microsoft login details (same as for microsoft account) and it sent a code to my 2FA app.

Any help would be appreciated.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. Jeronimo Fuerte 27,025 Reputation points Independent Advisor
    2025-11-13T00:01:15.4666667+00:00

    Hi! Sorry to hear that you’re having trouble with this situation. Could you please try adding a secondary alias to your wife’s account using any of the other devices that still allow you to sign in? Then, try using that alias to sign in to the account instead of the primary one. You can add it here:https://account.live.com/names/manage

    1 person found this answer helpful.

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  1. Q&A Assist
    2025-11-12T23:08:44.98+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are encountering multiple issues related to signing in to your Microsoft account on your wife's PC. Here are some troubleshooting steps you can follow:

    1. Check Account Status: Ensure that your Microsoft account is not blocked or disabled. You can check this by signing in to your account on another device.
    2. Verify Account: Since you are receiving messages about verifying your account, ensure that you have access to the 2FA method you set up. You may need to complete the verification process to regain access.
    3. Reset Password Again: Sometimes, resetting the password again can help resolve lingering issues. Make sure to follow the prompts for 2FA during this process.
    4. Check Windows Settings: On your wife's PC, go to Settings > Accounts > Your info and ensure that the account is correctly linked. If it shows that you are signed in with your Microsoft account, try signing out and then signing back in.
    5. Clear Credentials: Go to Control Panel > User Accounts > Credential Manager and clear any stored credentials related to your Microsoft account. Then, try signing in again.
    6. Check for Windows Updates: Ensure that Windows is fully updated. Sometimes, pending updates can cause issues with account syncing.
    7. Network Settings: Since you mentioned that the VPN is disconnected and proxy settings are correct, consider temporarily disabling any firewall or security software that might be blocking the connection to Microsoft servers.
    8. Reinstall Microsoft Store: If the Microsoft Store app is still missing, you might want to try reinstalling it again using PowerShell commands to ensure it is properly installed.

    If these steps do not resolve the issue, you may want to contact Microsoft support for further assistance, especially since you have already gone through several troubleshooting steps.

    References:

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