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To chat with a live agent, you typically need to access the chat feature provided by the service you are using. For example, if you are using Dynamics 365 Customer Service, you can add a chat widget that allows customers to connect with customer service representatives. Here are the general steps to initiate a chat with a live agent:
- Access the Chat Widget: Look for the chat widget on the website or application where you need assistance.
- Start the Chat: Click on the chat widget and enter your query or request for assistance.
- Connect with a Live Agent: If available, you will be connected to a live agent who can assist you with your issue.
If you are using a specific platform like Microsoft Teams, the process may vary slightly, and you may need to check if the organization has enabled live chat support.