How to fix error 1723 in microsoft surface DLL

Question

How to fix error 1723 in microsoft surface DLL

Juan Carlos Martinez 0

Wanted to install webconnect to the laptop and had an error 1723 with window package DLL

Need this software to enter digital banks

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Answer 1

Thomas4-N 4,245 Microsoft External Staff Moderator

Hello Juan Carlos Martinez, thank you for reaching out to Microsoft Q&A forum.

Below are steps you can try. Test the installation after each step.

1. Restart the Windows Installer Service

Press Win + R, type services.msc, and press Enter.
Find Windows Installer, right-click and choose Restart (or Start if it’s stopped).
In Properties, set Startup type to Manual, then click OK.

2. Re-register Windows Installer

Open Command Prompt as Administrator. Run:

msiexec /unregister

msiexec /regserver

Restart your PC.

3. Repair System Files

Open Command Prompt as Administrator, Run:

DISM /Online /Cleanup-Image /RestoreHealth sfc /scannow

Restart your PC.

4. Clean the Temp Folder and Fix Permissions

Press Win + R, type %TEMP%, and press Enter. Delete all files.

5. Install Visual C++ Redistributables

Download and install the "Latest supported redistributable version" of Visual C++ (x86 and x64) from here, then restart.

6. Run the WebConnect Installer as Administrator

Right-click the installer and choose Run as administrator.

7. Install Windows Updates

Go to Settings > Windows Update > Check for updates. Install all updates and restart.

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Thomas4-N 4,245 Reputation points Microsoft External Staff Moderator

2025-11-15T10:53:17.41+00:00

Hi Juan Carlos Martinez,

Just checking in to see if the above information was helpful.

If you have any further updates on this issue, feel free to post back.

If you think my reply helped resolve your issue, please remember to mark it as Accepted Answer. Thank you for your time.
Juan Carlos Martinez 0 Reputation points

2025-11-18T17:34:48.69+00:00

Also we have done those, problem is your processor is ARM architecture and we need tosee if Gemalto offers support
Thomas4-N 4,245 Reputation points Microsoft External Staff Moderator

2025-11-19T13:34:37.22+00:00

Hi,

Thank you (and your IT team) for going through all those steps and confirm what’s happening.

These newer ARM devices are designed for better battery life and modern security, but some older software still relies on x64 DLLs that don’t run natively on Windows on ARM.

From what we can see, there’s no clear indication that an ARM64 version of WebConnect exists yet. The next step is to check with your bank or the software vendor. They may need to provide an updated installer or offer an alternative sign-in method.

I hope this gets resolved for you soon.
Juan Carlos Martinez 0 Reputation points

2025-11-19T15:56:33.1066667+00:00

Hello Thomas,

Thank you for your response.

Regards

JC

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How to fix error 1723 in microsoft surface DLL

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