Unable to verify mobile number - no sms received (tried multiple times)

Question

Unable to verify mobile number - no sms received (tried multiple times)

Laxman Hedaoo 0

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I tried multiple times to receive verification code on my mobile number. But I didn't recieve. I also tried with multiple phone numbers but they also didn't receive.
I have received an email from Microsoft for Startup with startup credit code. I have to apply for it but I am unable to apply it.

Moved from <Microsoft 365 and Office | Development | Other>

Thanmayi Godithi 2,215 Reputation points Microsoft External Staff Moderator

2025-12-05T14:23:27.9366667+00:00
Hi @Laxman Hedaoo,

Thank you for reaching out on Microsoft Q&A forum.

I understand that you are not able to receive a verfication code to verify the phone number.

Can you confirm if you are still facing the issue?

If you are still facing the issue, you can open a support ticket as follows:

Sign in to the Microsoft for Startups Portal.

Select the "?" icon in the top-right corner of the screen.

Select "Submit a Support Ticket". Attach relevant documents or screenshot of errors as needed.

Refer: https://learn.microsoft.com/en-us/microsoft-for-startups/mfs-portal

Kindly let us know if the above helps or you need further assistance on this issue.

If the answer is helpful, kindly upvote it. If you have extra questions about this answer, please click "Comment".

1 answer

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Thanmayi Godithi 2,215 Reputation points Microsoft External Staff Moderator

2025-12-05T14:23:27.9366667+00:00

Hi @Laxman Hedaoo,

Thank you for reaching out on Microsoft Q&A forum.

I understand that you are not able to receive a verfication code to verify the phone number.

Can you confirm if you are still facing the issue?

If you are still facing the issue, you can open a support ticket as follows:

Sign in to the Microsoft for Startups Portal.

Select the "?" icon in the top-right corner of the screen.

Select "Submit a Support Ticket". Attach relevant documents or screenshot of errors as needed.

Refer: https://learn.microsoft.com/en-us/microsoft-for-startups/mfs-portal

Kindly let us know if the above helps or you need further assistance on this issue.

If the answer is helpful, kindly upvote it. If you have extra questions about this answer, please click "Comment".

Answer 1

Hey there, Laxman Hedaoo

Sometimes this happens where the code does not get sent to the phone. This can happen because:

The phone has low signal strength to connect to the internet or mobile service,
The server may have too many requests and may be delayed with processing your request to receive a code.

What you could do is make sure your phone is connected to your WIFI and that you have WIFI enabled calling enabled. This will allow the phone to receive the code. You may want to make sure your phone is connected to a mobile network and has good signal strength.

As you posted this question two days ago, please can you try again at verifying your phone number. Hopefully the server will be able to generate a code and send it to you.

Hope this information helps,
Nathan

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Unable to verify mobile number - no sms received (tried multiple times)

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