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SWAY is down for multiple users in my company. Is the server down??

Kyla B 20 Reputation points
2025-11-13T15:20:57.4733333+00:00

SWAY is not working for multiple users in my company. It continues to attempt to load before timing out and saying it could not connect to the server. All other online platforms (Microsoft or not) are functioning as usual.

SQL Server Analysis Services
SQL Server Analysis Services
A Microsoft online analytical data engine used in decision support and business analytics, providing the analytical data for business reports and client applications such as Power BI, Excel, Reporting Services reports, and other data visualization tools.
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  1. Q&A Assist
    2025-11-13T15:21:31.61+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If multiple users in your company are experiencing issues with Sway, such as being unable to connect to the server and timing out, it could be due to a temporary service issue. In such cases, users may experience intermittent delays or navigation errors when trying to access Sway. You can check the Service Health Dashboard to determine if your organization is affected by any ongoing service issues.

    Additionally, if users are receiving "503" or "Server is busy" error messages, this may indicate throttling within the SharePoint service, which can affect Sway as well. Throttling is used to maintain optimal performance and reliability of the service.

    It is advisable to wait and try accessing Sway again later, as service issues are often resolved by Microsoft promptly.

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