HOW TO FIZ ERROR CODE FOR AN UPDATE problem, same as discussed .

To resolve an update problem that generates an error code, you can follow these steps:

1. Check for Prerequisites: Ensure your computer meets the upgrade prerequisites for the operating system you are trying to install.
2. Review Event Logs: Use Event Viewer to check for any system logs that may indicate driver or hardware issues.
3. Update Drivers: Make sure that both Windows and third-party drivers are up to date. Use the Windows Update feature to check for updates multiple times if necessary.
4. Check Device Manager: Open Device Manager and look for any devices marked with a yellow exclamation mark, indicating driver errors. Repair these errors by updating or uninstalling the drivers.
5. Check BIOS: Ensure that the BIOS and firmware of your device are up to date.
6. Remove Unsigned Drivers: Check for any unsigned drivers and repair or remove them as necessary.
7. Clean Restart: Perform a clean restart to eliminate interference from background applications and services. This can help in resolving conflicts during the update process.
8. Disconnect Nonessential Hardware: Remove any external devices that are not necessary for the upgrade, such as external drives or docks.

After performing these steps, try to update your system again. If the problem persists, you may need to look into specific error codes for more detailed troubleshooting steps.

References:

• Upgrade fails and generates error code 0xC1900101-0x20017

Hello SUSAN KERR,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that you are struggling with an update. I cannot see any thread on your account. So may I know the error code you see to help you better? If possible, a photo would be much appreciated. Please remove all personal information before posting.

I'm waiting for your reply so we can work on it together.

1

Click your Start Button, type winver and hit Enter

Please provide a screenshot of the resulting dialog.

2

Open the Settings App

Go to Windows Updates

Please provide a screenshot of that window