Uploading PDFs in Edge- missing portions of PDF

Question

Uploading PDFs in Edge- missing portions of PDF

Dr. Jacqueline Bardini 0

I have suddenly developped problems with Adobe and edge. PDFs are missing portion when i attache to upload- it only occurs when i use EDGE- not other browsers.

I ve updated to latest version, cleared cache- but the problem persists.

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Answer 1

Clary-N 5,765 Microsoft External Staff Moderator

Hi Dr. Jacqueline Bardini,

Thank you for reaching out to Microsoft Q&A forum. I understand that you’re experiencing issues where portions of your PDF are missing when uploading through Microsoft Edge on macOS, even after updating to the latest version and clearing your cache.

Here are a few steps that often fix the problem:

Step 1: Disable Hardware Acceleration

Open Microsoft Edge.
Go to Settings > System and Performance > System.
Turn off “Use graphics acceleration when available”.
Restart Edge and test the upload again.

Step 2: Reset Edge Settings

Navigate to Settings > Reset Settings.
Select Restore settings to their default values.
This will not delete your favorites but will reset custom settings that may cause conflicts.

Step 3: Test in InPrivate Mode and Disable Extensions

Open a new InPrivate window (click the three dots > New InPrivate window).
Try uploading the PDF.
If it works, disable extensions one by one under Settings > Extensions to identify any causing the issue.

Please keep me posted on how it goes, and feel free to reach out if you need any further assistance. I’m here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Clary-N 5,765 Reputation points Microsoft External Staff Moderator

2025-11-15T08:34:34.2833333+00:00

Hi Dr. Jacqueline Bardini,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back.
Dr. Jacqueline Bardini 0 Reputation points

2025-11-17T02:04:14.82+00:00

no it did not help- now the pdf is entirely blank--there are no extension in private mode except for Google docs-- any other suggestions?
Clary-N 5,765 Reputation points Microsoft External Staff Moderator

2025-11-18T07:59:06.5166667+00:00

Hi Dr. Jacqueline Bardini,

Thanks for sharing the updates. If the PDF is now completely blank in Edge, please try embedding the fonts using Adobe Acrobat. When fonts aren’t embedded, Edge may not render the text correctly, which can lead to blank pages.

To do this, follow Adobe’s official guide: How to Embed Fonts in a PDF

*Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

After embedding the fonts, the file should open and display text properly in Edge. To avoid this issue in the future, make sure fonts are embedded when creating or exporting PDFs.

Please let me know if it helps.
Clary-N 5,765 Reputation points Microsoft External Staff Moderator

2025-11-19T07:51:31.8466667+00:00

Hi Dr. Jacqueline Bardini,

If you still have further concerns, please feel free to let me know.

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Uploading PDFs in Edge- missing portions of PDF

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