Jabra engage 75 microphone not working properly with teams

Dear @Motamedi, Kambiz,

Thank you for reaching out to Microsoft Q&A forum.

I understand that your Jabra Engage 75 microphone is causing major sound quality issues during Teams calls (choppy audio or no audio), even though you can hear the recipients clearly. This typically points to a conflict between the headset's advanced digital signal processing (DSP) and Teams/Windows audio drivers.

Here are the most common solutions to fix microphone issues with professional headsets like the Jabra Engage 75 on Windows 11:

1.In the New Teams Client (Desktop):

This is the standard location for managing hardware connections.

1. Click the three dots next to your Profile Picture in the top right corner of the Teams application.
2. Select Settings.
3. In the menu on the left, select Devices.
4. The window will then display the Audio devices, Microphone, and Speaker dropdown menus. Ensure your Jabra Engage 75 is selected under the Devices menu.

2.Windows 11 Privacy & Access

Windows 11 sometimes blocks microphone access for specific apps without clearly stating it.

1. Check Microphone Privacy: Go to Windows Settings > Privacy & security > Microphone.
2. Enable Access: Ensure the "Microphone access" toggle is set to On.
3. Allow Teams: Scroll down and ensure "Microsoft Teams" (or "Microsoft Teams (work or school)") is allowed to access the microphone.

3.Jabra Direct Software

The Jabra Engage series often requires the official Jabra software to manage firmware and optimize settings for specific platforms.

1. Ensure you have the latest version of the Jabra Direct software installed on your Dell Latitude 5440.
2. Use Jabra Direct to check for and install any available firmware updates for your Engage 75 headset and its base/adapter. Outdated firmware is a known cause of Teams compatibility issues.
3. Within Jabra Direct, navigate to Softphones and ensure that Microsoft Teams is correctly detected and selected as the preferred softphone client.

4.Adjust Windows Audio Quality (The Choppy Fix)

Choppy audio is often caused by a mismatch in the quality settings between the headset and Windows.

1. Search for "Change system sounds" in the Windows Start Menu.
2. Go to the Recording tab. Right-click the Jabra Engage 75 Microphone and select Properties.
3. Change Format: Go to the Advanced tab. In the "Default Format" dropdown, try setting it to a lower quality, such as "1 Channel, 16 bit, 8000 Hz (Telephone Quality)" and uncheck the box for "Allow applications to take exclusive control of this device."

This step forces Windows to use a simpler audio stream, which can sometimes bypass the digital conflicts causing the choppy sound.

If none of the above solutions work, let me know in the comments for further investigation. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply.

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As I mentioned above, I updated the driver from Dell and reinstalled Team. All working well now.