I can't get sms code to get rewards in Microsoft Rewards

It seems you are experiencing issues with receiving SMS codes for Microsoft Rewards. Here are some troubleshooting steps you can try:

1. Check Phone Number: Make sure that the phone number you have added is correct, including the country code. Since you mentioned using a Vietnamese number, ensure that it is formatted correctly.
2. Service Availability: Verify that SMS services are available for your region. Some regions may have limitations on SMS delivery.
3. Blocked Numbers: Check if your phone has any blocked numbers that might prevent receiving messages from Microsoft.
4. Alternative Methods: If SMS is not working, consider using other authentication methods if available, such as the Microsoft Authenticator app.
5. Retry After Some Time: If you have attempted multiple times, there may be a temporary limit on verification attempts. Wait a while before trying again.
6. Contact Support: Since you have already contacted Microsoft Support, you may want to follow up with them, providing them with details of your attempts and the specific error messages you are encountering.

If the issue persists, it may be beneficial to try a different phone number that can receive SMS messages.

References:

• Troubleshoot issues when you sign up for a new account in the Azure portal
• Authentication methods in Microsoft Entra ID - phone options

Hi, I'm John! I will help you with this.

Have you tried adding the phone number using the default mobile browser on the phone where the SIM card is inserted?

To do this:

• On your mobile device mobile browser, go back to redeem page: https://rewards.bing.com/redeem/
• Attempt to redeem the reward again.

If issue persists please try:

• Make sure the phone number linked to your account is still active, has signal, and can receive text messages. You might want to ask someone to send a test text just to confirm it’s working.
• Try toggling Airplane mode On and Off on your phone. This can help refresh your SIM’s connection to the network/tower.
• For more troubleshooting steps, please see "Troubleshooting verification code issues see" https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48

If issue persists please provide more details about the issue.

Click "Add comment" to let me know.

Regards,

John J.D.

To claim the reward, log in on a different device. This method worked for me on a PC in Mexico; it might work in Vietnam as well.