Error message: AADSTS5000225: This tenant has been blocked due to inactivity

Question

Error message: AADSTS5000225: This tenant has been blocked due to inactivity

Yashika Sorathia 20

I am unable to get my Azure account back. I checked every post made by people but somehow I not even able to login to Azure account. It is sending me:

Error Code: 5000225

This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle|This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle|

VEMULA SRISAI 3,090 Reputation points Microsoft External Staff Moderator

2025-11-17T08:29:39.63+00:00

Hello Yashika Sorathia ,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

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VEMULA SRISAI 3,090 Reputation points Microsoft External Staff Moderator

2025-11-17T08:29:39.63+00:00

Hello Yashika Sorathia ,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

VEMULA SRISAI 3,090 Microsoft External Staff Moderator

Hello Yashika Sorathia ,

Our engineering team has reactivated your tenant. Could you please try signing in and let me know if you need any further assistance?

If the answer is helpful, please click "Accept Answer" and kindly upvote it.as this will be helpful to other community members facing similar issues. If you have extra questions about this answer, please click "Comment"

Yashika Sorathia 20 Reputation points

2025-11-28T07:20:26.2633333+00:00

Hi Vemula Srisai,

I tried logging in again, but it still says the account is inactive. Are there other steps I need to follow before logging in?

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Error message: AADSTS5000225: This tenant has been blocked due to inactivity

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