I cann't redeem my credits from my microsoft Azure Sponsorship

Hello Alice,

It looks like you're having trouble redeeming your credits from your Azure Sponsorship, and you're unable to create a support ticket.

• Ensure that you need appropriate access to a subscription in order to create a support request for it. This means you must have the Owner, Contributor, or Support Request Contributor role, or a custom role with Microsoft.Support/*, at the subscription level.
• Try clearing your browser's cache and cookies or using a different browser. Sometimes this can be resolved this way.
• You can go to Azure portal > Search for Help + Support or try to access support blade directly https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview, see of you can able to access.

If you are able to access support request page, you can the below step to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request
• On right-side panel, enter Subscription and click Go > select the issue with "Subscription Management" > select your Subscription > select Sponsorship request click Next.
• Click on the Create support request on top of the panel.

• Select the Issue type as Subscription Management and, select the summary, problem type and problem subtype as below > click on the Next.

• Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

• Fill all the required information and provide a clear description of your issue and click Next
• Review and create as submit the support request.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. thanks