BILLING QUESTIONS

Hi Rachel,

Thank you for reaching out to the Microsoft Advertising Learn Q&A Platform! My name is Jefferson, and I will be assisting you with this query.

I completely understand how stressful and frustrating unexpected charges can be, especially when you didn’t authorize them. Let’s work together to resolve this as quickly as possible.

Here are the steps you can take:

1. Review your billing statement carefully: Check if the statement specifies which Microsoft product the charges came from. This will help us determine the right support path.
2. If the charge is from another Microsoft product: Since our team specializes in Microsoft Advertising, the best way to address charges from other Microsoft services is to reach out to https://support.microsoft.com. Their dedicated team will provide the right assistance and help you resolve this issue as smoothly as possible.
3. If the charge is from Microsoft Advertising: I’ve already sent you a private message so we can look into this together. I’ll guide you through the next steps and ensure your concerns are addressed promptly.
4. Need immediate help? Our support teams are available via phone, chat, or email to review your account in detail and provide personalized assistance. You can visit our Microsoft Advertising Support to connect with them right away.

Your peace of mind matters to us, and we’re committed to helping you get this sorted quickly. Please let me know if you’d like me to stay with you through the process or if you prefer to connect directly with our support team. Thank you.

Kind regards,

Jefferson| Microsoft Advertising Support Specialist | 1-800-518-5689