Help to set up Microsoft 365 on Business laptops using each employees email address

The Mind Spot Clinic 0 Reputation points
2025-11-18T04:17:29.8033333+00:00

Help, I've purchased Microsoft 365 business and Im trying to set up each employee's profile and apply the subscription. I'm stuck on 'help us beat the robots' and cannot proceed. I need urgent help to complete the set-up.

Microsoft 365 and Office | Word | For business | MacOS
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  1. Q&A Assist
    2025-11-18T04:17:48.3866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To set up Microsoft 365 on business laptops using each employee's email address, you can follow these steps:

    1. Sign in to the Microsoft 365 Admin Center: Go to the Microsoft 365 admin center and sign in with your admin account.
    2. Add Users: You can add users and assign licenses to them. This can be done during the initial setup or later. To add users:
      • Navigate to the admin center and select Users > Active users.
      • Click on Add a user and fill in the required information, including the employee's email address.
      • Assign the appropriate Microsoft 365 license to each user during this process.
    3. Install Microsoft 365 Apps: After adding users, they can install Microsoft 365 apps on their laptops. Each user can sign in with their work or school account and download the apps from the admin center.
    4. Troubleshooting the 'Help us beat the robots' issue: If you encounter the 'Help us beat the robots' screen, it may be a verification step. Ensure that you are using a valid email address and that the account is not locked or restricted. If the issue persists, consider reaching out to Microsoft support for assistance.
    5. Complete Setup: Once users are added and licenses are assigned, they can complete their setup by signing in to their Microsoft 365 accounts and configuring their profiles.

    If you need further assistance, you can also consider hiring a Microsoft partner to help with the setup process.


    References:

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  2. Tammy-Ng 5,265 Reputation points Microsoft External Staff Moderator
    2025-11-18T04:57:02.08+00:00

    Dear The Mind Spot Clinic
    Welcome and thank you for sharing your issues in Q&A forum
    Based on the information you have provided, I understand that you are in the process of setting up Microsoft 365 Business for your employees, but you are currently stuck and cannot proceed.

    To provide you with the most effective solution, I need to clarify a few points and gather some essential details.

    • Are you currently trying to create a new user in the Microsoft 365 Admin Center?
    • Have you already purchased and do you have available licenses for your Microsoft 365 Business plan (e.g., Business Basic, Standard, Premium)?

    Given the incomplete information and lack of a screenshot, I am assuming you are stuck at the "Help us beat the robots" verification step. Is this correct?

    • Have you already tried using multiple browsers (e.g., Edge, Chrome) and an Incognito/InPrivate tab?

    To offer you the most optimized solution, could you please provide a screenshot of the error (specifically the screen where you are stuck on the CAPTCHA)?

    If you prefer not to share this publicly, you can respond via private message. I’ll send you a secure message to collect the necessary details.

     Thank you for your cooperation. We look forward to assisting you and resolving this issue as soon as possible.


     Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


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