Have not received my certificate after successful completion of my exam

Hello @Riya Yadav,  

Thank you for posting your valuable question on Microsoft Q&A forum.   

Congratulations on completing your AZ-900 exam! If you haven’t received your certificate yet, you can send us screenshots of the following sections, and we’ll help you verify whether you’ve earned the correct certificate:  

1. Check your Microsoft Learn profile 

• Sign in to Microsoft Learn at https://learn.microsoft.com/. 
•  Click your profile name in the top-right corner > Profile 

•  Select “Credentials” > “Certifications”, and capture the section showing which modules you've completed and whether a certificate or badge is available. 

• If you see a certificate or badge listed under Achievements, please capture that as well. 

2. Course or Exam Completion Details 

• If you completed a learning path, take a screenshot of the Course Overview page showing all modules marked as completed. 
• If you passed an exam, share the confirmation page or any related achievement. 

Once we have this information, we’ll be able to guide you more effectively on how to obtain your certificate. 

In the meantime, if you’d like faster assistance, you can reach out directly to the support teams: 

1. Pearson VUE Support - for Microsoft certification exams delivered through Pearson VUE: Microsoft certification testing with Pearson VUE 

2. Microsoft Credentials Support - for issues related to certificates and badges. They can review your account and course history in detail. 

• Go to this link: https://aka.ms/credentialssupport > Sign in using the Microsoft account you used for your certification exam.  
• Click “Continue” to proceed to the Support portal.  

• Fill in all necessary contact information.  

• Click “Save” to submit your contact details.  
• Go back to the same link by open it in the new tab: https://aka.ms/credentialssupport  
• This time, the system will auto-fill:  
  • Product Family: Learning  
  • Service: Microsoft Credentials  

• Complete the support request form including for all the Steps. 
• Submit the ticket and wait for Microsoft to respond via your preferred contact method. 

Please note that it may take up to 72 business hours for the support team to respond.   

While we're happy to help guide you through checking your course progress, please note that we don't have access to individual learning records or certificate details. These are managed by the Microsoft Credentials Support team, who specialize in resolving certificate-related issues such as missing achievements, badge visibility, and account-specific learning history. 

If you need any further assistance, please feel free to reply. Have a nice day and stay healthy!

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