i cannot log in to my office work account, due to my autheticator phone is lost

Denex Nego Enterprise 0 Reputation points
2025-11-18T13:19:34.7533333+00:00

hi,

i cannot log in to my office work account, and i cannot acces to app autheticator due to my phone is lost.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Alina-Le 4,600 Reputation points Microsoft External Staff Moderator
    2025-11-18T13:38:20.8933333+00:00

    Hello @Denex Nego Enterprise

    Welcome to Q&A forum!

    I am so sorry to hear that you have lost your phone. To regain access, you’ll need to set up a new device. Please contact your IT administrator, who will help you reset your Multi-Factor Authentication (MFA). Once that’s done, you can sign in again without issues.

    Since this is a sensitive and complex issue related to account security, I kindly ask for your patience and recommend following the steps to regain your access.

    In this case, the only way to regain access is to contact your IT administrator or Global admin and request a phone number update in the Microsoft Entra admin center.

     

    In the Entra admin center, an administrator can set user accounts to require a re-enrollment of multi-factor authentication (MFA). Ask your administrator to follow the steps shown in the following article: 

    Manage user authentication methods for Microsoft Entra multi-factor authentication 

    User's image

    If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here:  How do I find my Microsoft 365 admin? - Microsoft Support.  

    If this information was helpful, please click “Accepted Answer” so it gets pinned at the top for others to find easily. Together, we can make this forum a valuable resource for everyone.

    I highly appreciate your valuable time and your cooperation during this process

    Hopefully, you can resolve this issue soon!


    If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in "our documentation" to enable e-mail notifications if you want to receive the related email notification for this thread.


  2. Denex Nego Enterprise 0 Reputation points
    2025-12-05T03:57:37.2466667+00:00

    may be a need a number that i can make a call and solve this in Malaysia.

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