Task Conversations not adding/posting unless i refresh

Question

Task Conversations not adding/posting unless i refresh

Joe Strydom 45

While using. The Premium Team's plan on Teams Planner. Many times when I attempt to post a comment into the task conversation it does not work. I then need to close that plan and reopen it in order for the tasks to be able to be posted. Is there a way to ensure that Comments are posted to the task conversation reliably?

2 answers

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Answer 1

Rin-L 10,005 Microsoft External Staff Moderator

Hi @Joe Strydom,

Thank you for posting your question in the Microsoft Q&A forum.

Based on what you’ve described, this behavior can sometimes occur due to cached data or a temporary issue with the Teams app state. To help me better understand and suggest the right next steps, could you clarify a few details:

When you say it does not work, do you mean you’re unable to type in the comment box, or that you submit the comment and it disappears?
Does the task have more than 100 comments? When this limit is reached, older comments may not display correctly, and new ones might fail to post.
Are you primarily using the Teams desktop app or Teams web when posting comments?
Have other users in your organization experienced the same issue?

Please understand that our initial response may not fully resolve the issue or meet your expectations immediately. However, with your help, patience, and more detailed information, we can work together to find the most suitable solution or direction forward.

Looking forward to your reply!

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Joe Strydom 45 Reputation points

2025-11-19T06:25:32.28+00:00
When I submit the comment it disappears?

Happens on task conversations with 0 comments. i.e. even if it is the first comment it disappears.

Teams desktop app and open the plan in a separate window

Other users in my organization have also experienced this
Rin-L 10,005 Reputation points Microsoft External Staff Moderator

2025-11-19T13:55:32.46+00:00

Hi @Joe Strydom,

Could you kindly ask the affected users in your organization to try posting comments using Teams on the web and check if the issue still occurs? If it works fine there, the problem might be related to a local cache in the desktop app.

In that case, you can try clearing the Teams cache by following this guide: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

If the issue continues on the web version or even after clearing the desktop app cache, and especially if it affects multiple users in your organization, I recommend contacting your IT department to open a support ticket with Microsoft’s advanced support team. This may require a deeper investigation on the backend.

Apologies for redirecting you to the dedicated support channel, but moderators in this community have limited access to backend data. The official support team has higher permissions, more resources, and the correct escalation paths to handle these kinds of issues efficiently. This approach will help you get the fastest and most reliable resolution.

Thank you again for raising this question. If this answer provides helpful insights and suggests the next steps, please click “Accept Answer” and consider upvoting. Doing so will highlight the post and help other users facing similar issues find the right guidance.

If you have any updates or need further clarification, feel free to reply here. I’m happy to assist wherever possible.
Rin-L 10,005 Reputation points Microsoft External Staff Moderator

2025-11-20T11:01:58.1933333+00:00

Hi @Joe Strydom,

I just wanted to check in and see if you have any updates or additional information you’d like to share regarding your situation. If there's anything new or if you need further assistance, please don’t hesitate to let me know.
Joe Strydom 45 Reputation points

2025-11-20T12:00:59.59+00:00

I have cleared the cache and will monitor over next day or two
Rin-L 10,005 Reputation points Microsoft External Staff Moderator

2025-11-20T12:14:35.27+00:00

Hi @Joe Strydom,

Thank you for your reply!

I’ll be waiting for any further information from you. If there’s anything else you’d like to share or if new details come up, please don’t hesitate to reach out to me here.

Answer 2

Joe Strydom 45

I cleared the cache and have not experienced the problem again. I will keep monitoring

Rin-L 10,005 Reputation points Microsoft External Staff Moderator

2025-11-21T08:06:43.1533333+00:00

Hi @Joe Strydom,

Thank you so much for sharing this update!

Please continue monitoring, and if anything changes or you’d like to share additional details, feel free to reply to this thread, I’ll be here to assist further if needed.

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Task Conversations not adding/posting unless i refresh

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