On a Microsoft Teams video my screen was black. I've used the camera before; how do I get it to work again?

Question

Sherri 20

I've used the camera on my laptop before, but today during a Microsoft Teams meeting, my screen was black. How do I get the camera to work again?

Answer accepted by question author

1 additional answer

Answer 1

What device are you using Teams on, is that a Windows PC?

1

In Teams, there is a switch for enabling the webcam, is that turned on?

2

If you are using Teams on a Windows device, open the Camera app, is the webcam working in that app?

If not:

A

Look at the function keys (F1 - F12) on your keyboard, if one of them has a camera icon, press that key or Fn + that key to unlock the webcam.

B

If that was not the problem, look at the camera lens above your screen, is there a small privacy slider that needs to be opened to access the webcam?

Answer 2

To troubleshoot the issue with your camera showing a black screen during a Microsoft Teams meeting, you can try the following steps:

Check Camera Connection: Ensure that the camera is securely connected to your laptop. If it requires an external power supply, make sure that it is connected as well.
Camera Configuration: Verify that the camera is not mistakenly configured as a content camera in the Teams Rooms app settings. If it is, set it to none.
Reset All-in-One Video Bar: If you are using an all-in-one video bar, try resetting the power of the device. Some devices may have a reset button.
Firmware Check: Ensure that the camera's firmware is up to date. If it was recently updated, the update might not have completed successfully. Try resetting the power of the device.
USB Extender Issues: If you are using a USB extender for your camera, avoid it if possible. If you must use one, ensure it meets the specifications required by the camera. If not using an extender, check that the USB cable is securely connected and replace it if necessary.
Power Supply: Confirm that the power supply for the camera is connected if it requires one.

If these steps do not resolve the issue, consider contacting your peripheral manufacturer for further troubleshooting.

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