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Request for Assistance with BitLocker Recovery Key Identification

BLESSING ISAAC 0 Reputation points
2025-11-18T16:12:05.1766667+00:00

Dear Microsoft Support Team,

I hope this message finds you well. My name is Blessing Isaac, and I am a staff member of Big Tree Group, Nigeria.

We are currently facing an issue with one of our company laptops that has become inaccessible due to BitLocker encryption being initiated. The staff member assigned to the laptop, Joseph, has stated that he did not activate BitLocker. We also contacted the previous handler of the laptop, who mentioned that he only assisted with the initial setup and did not enable the BitLocker feature.

The BitLocker Recovery Key ID displayed on the device is:

E0E7860C-E76D-4BD9-A647-85C292166AA7

We kindly request your assistance in identifying which email address is associated with the backup of the BitLocker recovery key so that we can retrieve it and restore full access to the device for operational continuity.

Below are the possible email accounts that may have been used:

Previous User (Kingsley):

  • ******@gmail.com

******@outlook.com

Current User (Joseph):

******@bigtreegroup.cn

******@gmail.com

******@gmail.com

If none of the above accounts were used, we kindly request that you provide the correct email address associated with the BitLocker key.

Attached is a screenshot of the BitLocker recovery prompt for your reference and verification.

We would appreciate your swift response and assistance in helping us resolve this issue as soon as possible.

Thank you for your continued support.

Warm regards, Isaac Blessing Big Tree Group, NigeriaDear Microsoft Support Team,

I hope this message finds you well.
My name is Blessing Isaac, and I am a staff member of Big Tree Group, Nigeria.

We are currently facing an issue with one of our company laptops that has become inaccessible due to BitLocker encryption being initiated. The staff member assigned to the laptop, Joseph, has stated that he did not activate BitLocker. We also contacted the previous handler of the laptop, who mentioned that he only assisted with the initial setup and did not enable the BitLocker feature.

The BitLocker Recovery Key ID displayed on the device is:

E0E7860C-E76D-4BD9-A647-85C292166AA7

We kindly request your assistance in identifying which email address is associated with the backup of the BitLocker recovery key so that we can retrieve it and restore full access to the device for operational continuity.

Below are the possible email accounts that may have been used:

Previous User (Kingsley):

******@gmail.com

******@outlook.com

Current User (Joseph):

******@bigtreegroup.cn

******@gmail.com

******@gmail.com

If none of the above accounts were used, we kindly request that you provide the correct email address associated with the BitLocker key.

Attached is a screenshot of the BitLocker recovery prompt for your reference and verification.

We would appreciate your swift response and assistance in helping us resolve this issue as soon as possible.

Thank you for your continued support.

Warm regards,
Isaac Blessing
Big Tree Group, NigeriaWhatsApp Image 2025-11-18 at 16.59.54.jpeg

Moved from: Microsoft Security | Microsoft Authenticator

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
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  1. iDev 0 Reputation points
    2025-11-18T17:49:43.3666667+00:00

    Unfortunately, Microsoft Support cannot provide the email address associated with the BitLocker recovery key due to privacy and security policies.

    To retrieve the BitLocker recovery key, you can try the following steps:

    1. Check the Microsoft account associated with the device at https://account.microsoft.com/devices/recoverykey.
    2. If the device is part of an organization, check with your IT department or system administrator, as they may have stored the recovery key in Active Directory or Azure AD.
    3. Look for any printed or saved copies of the recovery key that may have been stored during the initial setup.

    If none of these options work, you may need to reset the device, which will result in data loss.

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