Windows Update, now my sound does not work, tried troubleshooting, did not work, please help

Question

Starr Griffin 0

Sound does not work after Windows Update, tried troubleshooting and nothing worked.

Moved from: Microsoft System Center | Other

1 answer

Answer 1

Hi,

Please try the following methods that usually fix audio issues:

Use an older driver or uninstalling then reinstalling the driver:

Press the Windows key + X and select Device Manager.
Expand Sound, Video, and Game Controllers.
Right-click on your audio driver(Realtek HD Audio, AMD High Definition Audio, etc.)and choose Update driver.
Choose "Browse my computer for driver software"
Click "Let me pick from a list of available drivers on my computer."
Select an older driver from the list and click 'Next.'
Follow the onscreen instructions.
if the problem continues, repeat 1-3 and hit uninstall device instead.
Restart your computer(not shutdown) then check if the issue is resolved.

If the issue pesists, what is the make and model of your device?

1. In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

2. Press Windows + X and choose Device Manager.

Click View > Show Hidden devices

Expand Sound, Video, and Game Controllers.

Take a screenshot and share it here.