Roblox keeps crashing

If Roblox is crashing on your Surface Pro, there are several troubleshooting steps you can try:

1. Update Windows and Drivers: Ensure that your Windows operating system and all drivers, especially graphics drivers, are up to date. Sometimes, outdated drivers can cause applications to crash.
2. Check for Gaming Services Updates: Make sure your Gaming Services are up to date. You can check this in the Add or Remove Programs section of your settings. If needed, you can force an update using PowerShell:
   • Launch PowerShell as an administrator and enter the command: "get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers"
   • Then, install the app again using: "start ms-windows-store://pdp/?productid=9MWPM2CQNLHN".
3. Ensure Xbox App is Updated: If you have the Xbox App installed, ensure it is also up to date. You can follow similar steps as above to remove and reinstall it if necessary.
4. Check for Conflicting Applications: Sometimes, other applications may conflict with Roblox. Try closing unnecessary applications running in the background.
5. Run Roblox in Compatibility Mode: Right-click on the Roblox shortcut, select Properties, go to the Compatibility tab, and try running it in compatibility mode for an earlier version of Windows.
6. Reinstall Roblox: Since you've already tried this, ensure that you completely remove all Roblox files before reinstalling to avoid any corrupted files lingering.

If these steps do not resolve the issue, consider reaching out to Roblox support or checking their forums for any known issues related to your specific device model.

References:

• Troubleshooting Sign-in and Sandbox Errors

Hi Gracie. Thanks for reaching out. Roblox crashing on your Surface Pro is usually linked to recent updates, corrupted files, or driver issues. Here are the most effective fixes:

Update Windows and drivers. Go to Settings > Windows Update and install all updates. Then update your graphics drivers via Device Manager or the manufacturer’s site.

Reset Roblox. Open Settings > Apps > Apps & Features > Roblox > Advanced Options > Reset. Restart your PC afterward. [wikihow.com]

Clear Roblox cache. Press Win + R, type %localappdata%, and delete the Roblox folder. This removes corrupted files. [youtube.com]

Disable Memory Integrity. In Windows Security > Device Security > Core Isolation, toggle off Memory Integrity. This feature can cause crashes. [wikihow.com]

Run Roblox as administrator and in compatibility mode. Right-click the Roblox shortcut, go to Properties > Compatibility, check “Run this program as administrator,” and optionally select an older Windows version. [windowsforum.com]

Check for conflicting apps. Close overlays like Discord, GeForce Experience, or tools like MSI Afterburner and RivaTuner, as they often interfere with Roblox. [learn.microsoft.com]

Reinstall Roblox completely. Uninstall it, delete leftover folders in %localappdata%, then download the latest version from roblox.com/download instead of the Microsoft Store if the Store version keeps failing.

Disclaimer: Third party websites are referenced. Please be cautious when doing the fixes suggested from such websites.

Let me know what happens.

Regards,