Hi,
To correct your date of birth from 2019 to 1938 on your Microsoft account, you'll need to follow specific steps because the account is currently flagged as a minor account. Microsoft has restrictions on changing birthdates for accounts that appear to belong to a child for safety and privacy regulations.
You can try this:
Option 1: Use an Adult Account to Manage the Change (Recommended)
The most effective method is to use a separate adult Microsoft account to add your current account to a family group and change the settings.
- Sign in with an adult account to the Microsoft Family Safety page. If you don't have an adult account (age 18+ or 19+ in some regions), you may need to create one.
- Add your existing account (the one with the incorrect 2019 birth year) to the family group using its email address.
- From the adult account's view, select your account and choose to Edit this child's personal info.
- Update the birth date to your correct year of 1938 and save the changes.
- Once the age is corrected, you can choose to leave the family group if you wish.
Option 2: Try Direct Editing (May Not Work)
You can attempt to change the date of birth directly, but the option may be grayed out due to the account's listed age.
- Sign in to your Microsoft account profile at the Microsoft account | Your profile page.
- Go to the Your info section and look for the Edit date of birth link or button.
- If the fields are editable, enter your correct birthdate and select Save.
- If the date of birth fields are grayed out or you see a message about parental consent, this method will not work, and you must use Option 1 or Option 3.
Option 3: Contact Microsoft Support
If the above steps are not possible, you can contact Microsoft Support for direct assistance. Be prepared to verify your identity.
- Visit the Contact Microsoft Support website.
- Enter a description of your problem in the search box (e.g., "cannot change birth date") and select Get Help.
- Select Contact Support at the bottom of the page.
- Choose the appropriate Products and services (e.g., Microsoft 365 and Office) and Category (e.g., Manage Subscriptions or Billing and Account Profile questions).
- Select the option to Chat with a support agent in your web browser to speak with a live representative.
You can also check on this link for reference on changing date of birth also there is a Contact Microsoft Support below the page.
How to change a birth date on a Microsoft account
Hope that his information helps.
Kind regards,