Need to change volume in Audio Options in meeting before I can hear anything

Question

Need to change volume in Audio Options in meeting before I can hear anything

Iwema, Sibren 10

Dear community,

About 50% of the meetings I join, I do not hear anything until I change the volume within the Teams meeting via the Audio Settings in the call. The issue does not always occur but I'd guess about 50%.

I have had issues in the past where I would not get any audio at all on my Bluetooth headset, or it would disconnect during a meeting, but I seem to fix this issue by changing the audio volume in the audio settings during the meeting.

The other participant(s) can hear me talking, and I see in the Teams screen that they talk with the blue highlight, but I need to wait till I change audio volume. My headset is not muted when I join the meeting, and Teams itself does not show the audio output as muted nor does Windows.

Does anyone know how to resolve this issue so that I do not need change volume upon entering a meeting?

3 answers

Your answer

Answer 1

Phoebe-N 6,805 Microsoft External Staff Moderator

Hello @Iwema, Sibren

Welcome to the Q&A Community!

Thank you for reaching out. I understand that you often need to adjust the audio volume in Teams before you can hear participants, even though your headset isn’t muted and Teams shows the correct audio device. To make sure we're aligned and avoid from any misunderstanding, please let me know a few details about your issue by answering these questions:

Are you signed in with a personal account (e.g., @hotmail.com, @outlook.com), an education account (e.g., @school.edu), or a work account (e.g., @yourcompany.com)? Could you confirm if you're signed in to your correct account?
Are you connecting via Bluetooth only, or using a USB dongle?
Which version of Windows are you running?
Is your Teams client updated to the latest version?
Does this happen only with Bluetooth devices or also with wired headsets?
Do you experience similar issues in other conferencing apps (Zoom, Webex)?

In the meantime, I recommend you try these steps to prevent the issue from recurring:

Update Drivers and Teams to the latest versions

Update your Bluetooth headset drivers and Windows audio drivers.

For detailed instructions: Update drivers through Device Manager in Windows - Microsoft Support

Ensure Teams is updated to the latest version.

Set Default Audio Devices

In Windows Sound Settings, set your headset as both the default output device and default communication device.

Kindly go to Settings > System > Sound > check the options for Input and Output.

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Before joining a meeting, kindly make sure you click Audio Settings on the pre-join screen and confirm the correct device is selected.

Clear Teams Cache

For detailed instructions: Clear the Teams client cache - Microsoft Teams | Microsoft Learn

Please try these steps and let me know if the issue persists. I look forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Iwema, Sibren 10 Reputation points

2025-11-19T14:17:54.78+00:00
Dear Phoebe,

Thank you for answering. Please find answers on your questions below:

Are you signed in with a personal account (e.g., @hotmail.com, @outlook.com), an education account (e.g., @school.edu), or a work account (e.g., @yourcompany.com)? Could you confirm if you're signed in to your correct account?

Confirmed the issue via work account on Teams app and as a guest via Browser

Are you connecting via Bluetooth only, or using a USB dongle?

Bluetooth only

Which version of Windows are you running?

Edition Windows 11 Enterprise Version 24H2 Installed on ‎11.‎11.‎2025 OS build 26100.6899 Experience Windows Feature Experience Pack 1000.26100.253.0

Is your Teams client updated to the latest version?

Yes

Does this happen only with Bluetooth devices or also with wired headsets?

I do not have access to a wired headset thus cannot test

Do you experience similar issues in other conferencing apps (Zoom, Webex)?

We do not use other conferencing app so sadly cannot test. Can only confirm that sound works when using Media Player application or YouTube via Firefox for example.

I set the headset as default device, and will try emptying the cache. Thank you for the suggestions.
Phoebe-N 6,805 Reputation points Microsoft External Staff Moderator

2025-11-21T12:58:05.8966667+00:00

Hi @Iwema, Sibren

Thank you for confirming the details and for trying the initial steps. May I know if you've tried clearing cache? Does it work on your end? Do you know if anyone else in the organization experiencing the same issue?

In case the issue persists, referring to the official article Fix sound or audio problems in Windows - Microsoft Support, please perform these next steps:

Run the Audio Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters.

Locate Playing Audio and click Run. This will automatically detect and fix common audio issues.

Restart Windows Audio Services

Press Win + R, type services.msc, and press Enter.

Find Windows Audio and Windows Audio Endpoint Builder, right-click each, and select Restart.

Update Audio Drivers (in case you haven't)

Open Device Manager > Sound, video and game controllers.

Right-click your audio device > Update driver > Search automatically for drivers.

Re-pair Bluetooth Headset

Remove the headset from Bluetooth & devices, then pair it again. This refreshes the connection and resolves profile conflicts.

If these steps do not resolve the issue, please let me know. I look forward to your response.
Phoebe-N 6,805 Reputation points Microsoft External Staff Moderator

2025-11-24T14:06:07.2333333+00:00

Hi @Iwema, Sibren

Good day! I hope you're doing well!

It has been a while and i am writing to see how things are going with this issue. Have you had a chance to check the reply provided?

Please feel free to let me know if there are any updates or if you need any further support.

Thank you so much for your time and kindness.
Iwema, Sibren 10 Reputation points

2025-11-25T08:43:02.2733333+00:00

Thanks for checking back in. I wanted to wait for a few days and see if the issue got resolved. For now, the issue did not re-appear after removing all local files of Teams (in \AppData\Local\Packages\MSTeams_xxxxxx)

I will mark this as a solution for any other user with the same issue.
Phoebe-N 6,805 Reputation points Microsoft External Staff Moderator

2025-11-25T09:07:38.0266667+00:00

Hi @Iwema, Sibren

Thank you for your good news with kind words. I'm thrilled to hear that the issue has been temporarily resolved. In case it persists, kindly let me know and I'd be happy to assist you.

Best regards.
Iwema, Sibren 10 Reputation points

2025-11-25T13:29:50.4266667+00:00

Sadly it did not resolve the issue. The same issue just occurred again during a meeting.
Phoebe-N 6,805 Reputation points Microsoft External Staff Moderator

2025-11-25T14:17:35.5+00:00
Hi @Iwema, Sibren

Thank you for sharing the additional details and completing the recommended troubleshooting steps. Based on your description and the fact that the issue started after a Windows update, this behavior aligns with a known Windows 11 issue related to Bluetooth audio profiles, specifically the Hands-Free Telephony profile. This problem impacts the microphone functionality of Bluetooth headsets across multiple applications, including Microsoft Teams, and is not limited to Teams alone.

As I tested on my side, the situation looks similar: the headphones are selected for audio output (Speaker) but not for the microphone input.

For reference, here is a thread about this issue so you can review: All bluetooth headset mic is not working with Window 11 - Microsoft Q&A

All bluetooth headset mic is not working with Window 11 - Microsoft Q&A

mic is not working for all bluetooth headset. The bluetooth show connected with both sound and mic, but there are none of Window program can access the mic function. FYI, before the Window Updates,...

Microsoft is aware of this issue and is actively working on improvements in upcoming Windows updates.

To help prioritize a fix, please submit feedback directly through Microsoft Teams by navigating to Help > Give feedback and reporting the problem.

In the meantime, I recommend using alternative audio devices to ensure the best experience during calls and meetings:

Wired headphones or a USB headset – these are not affected by the Bluetooth profile issue.

Microsoft Teams-certified USB Bluetooth adapter – this option offers better compatibility and stability for Bluetooth audio devices.

I understand this situation is inconvenient and truly appreciate your patience while Microsoft addresses this known issue.
Iwema, Sibren 10 Reputation points

2025-11-26T09:00:59.4933333+00:00

I am not sure if it is the same issue. I cannot comment whether it started happening after a certain update, but I do not have issues with application accessing my headset's microphone. The other people in the meeting can hear me, I just cannot hear them until I change the volume as described in the opening post.
Phoebe-N 6,805 Reputation points Microsoft External Staff Moderator

2025-11-26T11:55:24.0266667+00:00

Hi @Iwema, Sibren

Thank you for your update. Since the issue continues to occur while you are actively in meetings, this strongly suggests that it is related to the known Windows 11 Bluetooth audio profile issue we discussed earlier. This problem affects how Windows manages the Hands-Free Telephony (HFP) and Stereo (A2DP) profiles during call initialization, which can result in incomplete audio routing when joining a meeting.

Microsoft has acknowledged this issue and is actively working on improvements in upcoming Windows updates. It is not limited to Microsoft Teams and can affect other applications that rely on Bluetooth audio profiles.

To help prioritize a permanent fix, please submit feedback directly to Microsoft through Teams or the Feedback Portal.

I will continue monitoring Microsoft’s official communications and notify you as soon as a confirmed fix or patch becomes available. Thank you for your patience while this issue is being addressed.

Answer 2

serwei lee 0

Settings>Sound>Volume mixer will show the MS Teams having TWO vol menus, check both, one will work (only) for your call. Silly bug that MSFT is unable of??

Iwema, Sibren 10 Reputation points

2025-11-20T09:04:08.6866667+00:00

Thanks, I also see that.

The first meeting I joined today had working audio right away, but about 50 minutes into the meeting, the audio was gone, and I had to do the manual fix with increase/decrease volume via Audio Settings.

I also see the two Teams icons now in the Volume Mixer, one is probably for the meeting and the other one is for the general application.

Answer 3

Iwema, Sibren 10

Thanks for checking back in. I wanted to wait for a few days and see if the issue got resolved. For now, the issue did not re-appear after removing all local files of Teams (in \AppData\Local\Packages\MSTeams_xxxxxx)

I will mark this as a solution for any other user with the same issue.

Edit: Happened again during a meeting today

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Need to change volume in Audio Options in meeting before I can hear anything

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