technical glitch in Microsoft rewards opt out menu

Question

technical glitch in Microsoft rewards opt out menu

Anurag Kumar 0

Screenshots.pdfI’m writing to share the full details of the issue I’m facing with Microsoft Rewards.

It happened on 3rd November 2025, I was exploring the opt-out policy and reached the page where two options were presented:

Opt out

Stay in

I clicked on “Stay in”, but instead of a confirmation page, I was immediately shown a message saying “You are no longer a part of this policy.” After that, all my reward points vanished. However, my Gold member status, previous orders, auto-redeem settings, and other account data remained intact.

To verify whether this was a one-time glitch, I conducted a test using a second account which i created solely for this test. I earned 30 points, then went to the opt-out page and clicked opt out then again choose stay in instead of opt out to test it more deeply. Despite this, all my points disappeared again—but the activities I completed earlier and all the history were still visible along with points credited history.

This suggests there may be a bug or error in the opt-out menu, where clicking “Stay in” or “Cancel” still triggers a silent opt-out and wipes the points, even though the account remains active.

I’ve attached a screenshots in pdf format showing the current status of my account. Please let me know if you need any additional information. And still till now I am earning points on the basis of gold member status.

I also raised a query in microsoft reward support team on the same date but none came with any reply till today. My Service Request no. is 7090427267.Screenshots.pdf

I’d appreciate your help in recovering the lost points and investigating the opt-out flow issue.

Warm regards,

Anurag

Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-19T12:50:22.04+00:00

Hi,

Please re-upload your screenshot. Remove or hide your credentials or personal information on it. This is a public thread.
Anurag Kumar 0 Reputation points

2025-11-19T18:41:26.3733333+00:00

Hi Kayece, Thanks for your concern but I want to assure you that I went thoroughly with all the pictures I have uploaded and there's nothing any personal or credential data in it and the vouchers code and key visible here had already been used by me long time ago.
Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-19T21:07:15.1466667+00:00

Hi,

In your screenshot, your email is visible, and it is your credentials.
Anurag Kumar 0 Reputation points

2025-11-20T04:06:58.0966667+00:00

Really appreciate your replies Kayece, and yes, that's for a reason. This email is not so professional to me, and I've made it clearly visible so that any technical support agent or anyone capable of fixing my issue can know at which email ID I have the problem.
Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-20T05:02:22.03+00:00

I understand. Your information is important, and this is to avoid your account being compromised, or someone will email you to scam you.

1 answer

Your answer

Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-19T12:50:22.04+00:00

Hi,

Please re-upload your screenshot. Remove or hide your credentials or personal information on it. This is a public thread.
Anurag Kumar 0 Reputation points

2025-11-19T18:41:26.3733333+00:00

Hi Kayece, Thanks for your concern but I want to assure you that I went thoroughly with all the pictures I have uploaded and there's nothing any personal or credential data in it and the vouchers code and key visible here had already been used by me long time ago.
Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-19T21:07:15.1466667+00:00

Hi,

In your screenshot, your email is visible, and it is your credentials.
Anurag Kumar 0 Reputation points

2025-11-20T04:06:58.0966667+00:00

Really appreciate your replies Kayece, and yes, that's for a reason. This email is not so professional to me, and I've made it clearly visible so that any technical support agent or anyone capable of fixing my issue can know at which email ID I have the problem.
Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-20T05:02:22.03+00:00

I understand. Your information is important, and this is to avoid your account being compromised, or someone will email you to scam you.

Answer 1

Kayece Jan Mae Amizola 11,800 Independent Advisor

Hi,

Please try accessing the MS rewards site using a different web browser or device, such as a phone. I recommend checking the Bing app as well. This will help determine if the issue is specific to a certain browser or device.

If you continue to experience the problem, please wait for a response from MS Rewards. It may be an account-related issue, and only MS Rewards support can assist you further. They typically take some time to respond due to the high volume of support tickets they receive and review, but rest assured that the ticket you submitted will receive a response.

If you still not received a response from them after a few days, please submit again.

If you require further assistance, please don't hesitate to let me know.

Stay Safe!

Anurag Kumar 0 Reputation points

2025-11-19T18:46:21.5433333+00:00

Thanks for your reply but I want to add further that I have tried everything including your suggestion in the mean time waiting for my resolution and none help me out and there is not any specific device problem I checked this on another device, the problem is in the web page itself and I already have posted my concern to the rewards support team and as you know that none came with any solution or a clear reply. That's why via the suggestion of copilot I am here in the hope of getting my points back which I lost due to servers error not mine.
Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-19T21:16:51.47+00:00

I understand your frustration. If none of the devices or web works, it can be your account or a server issue. Unfortunately, your issue can only be resolved and explained by Microsoft Rewards support since our current issue with Microsoft Rewards is beyond the scope of this forum, as we do not have access to any relevant data.

The only way is to contact them again. Be as detailed as possible and include what solutions or troubleshooting you have already tried.

I apologize for my late response.
Anurag Kumar 0 Reputation points

2025-11-20T04:52:26.2066667+00:00

i have done everything possible and in that mean time i raise aroung 30's of concern tickets regarding it, many came with no answer and many don't resolve my problem so at last when i wanted to give up, edge copilot suggested me to raise my concern here in the hope that any professional could notice it, as it is not a user's mistake the probelm in in the web page or the site and its confirmely a bug there . So I am still waiting and requesting anyone who can help me because those points were valuable to me. And the most important thing is that IT WAS NOT MY MISTAKE, not even slightly.
Also, Thanks to you for your replies, and never apologize for anything. It's my privilege that there is someone who really cares for me and is doing their best. Thanks again, Kayece.
Kayece Jan Mae Amizola 11,800 Reputation points Independent Advisor

2025-11-20T05:03:36.79+00:00

I see. You are welcome, and thank you for your response.
Anurag Kumar 0 Reputation points

2025-11-20T06:12:17.5+00:00

Just one more question, should I wait here? Is there any chance of getting my issue noticed by someone who can really technically help me?

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technical glitch in Microsoft rewards opt out menu

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