We are 5 all having, having issue with 2 being shown as external.

It sounds like the issue with two users being shown as external in Microsoft Teams may be related to the settings for external access and guest access within your organization. Here are some steps you can take to address this:

1. Check External Access Settings: Ensure that the external access settings in the Teams admin center allow communication with users from other organizations. You can either allow all external domains or specify certain domains that are permitted.
   • To check this, go to Users > External access in the Teams admin center.
2. Check Guest Access Settings: If the users are meant to be guests, ensure that guest access is enabled. This allows users from outside your organization to participate in Teams meetings and chats.
   • You can check guest access settings by going to the Teams admin center and looking under Org-wide settings > Guest access.
3. Microsoft 365 Groups Settings: Since Teams uses Microsoft 365 Groups for team membership, make sure that the settings for adding guests to groups are enabled. This can be done in the Microsoft 365 admin center under Settings > Org settings > Microsoft 365 Groups.
4. Invite Users Again: If the two users are still showing as external, consider removing them and re-inviting them as guests to the Teams environment. This can sometimes resolve issues related to their status.

By ensuring the correct settings are in place, you should be able to facilitate better communication and video calls within your team.

References:

• Compare external access and guest access
• Manage external meetings and chat with people and organizations using Microsoft identities
• Teams apps for external attendees or guests from outside an organization

Hi @Sunil Sharma,

Thank you for reaching out to Microsoft Q&A Forum.

In Microsoft Teams, a user is marked External when:

• Their account belongs to a different Microsoft 365 tenant (organization).
• They were added as a guest instead of a member. Even if they have Microsoft 365 licenses, if they’re not part of your tenant, Teams treats them as external.

First of all, you should verify the users account type:

• Go to Microsoft 365 Admin Center → Users → Active Users.
• Confirm if those two accounts are listed as Guest or Member.

If they should be internal, remove them as guests and add them as full users under your tenant. You can assign the correct Microsoft 365 license to their internal accounts.

When an email domain differs from your organization’s primary domain, Teams may still mark those users as external, add the domain as an accepted domain in your tenant when appropriate. After updating their status, take them out of the Teams group and re-add them as internal members. For a smooth migration from Google Meet to Teams, ensure all users belong to the same Microsoft 365 tenant.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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