If Microsoft Word is not printing while other documents are, and you are experiencing grayed-out user functions and cursor issues, here are some troubleshooting steps you can take:
- Check Printer Settings: Ensure that the correct printer is set as the default printer. You can do this by going to Settings > Devices > Printers & scanners and checking the default printer.
- Change the Default Printer: Sometimes, changing the default printer to Microsoft XPS Document Writer and then back to your actual printer can reset any issues. To do this, right-click on Microsoft XPS Document Writer and select Set as default printer.
- Restart Word and Printer: Close Word and restart your printer. Then, reopen Word and try printing again.
- Check for Updates: Make sure you have the latest updates installed for both Windows and Office. Sometimes, issues can arise from outdated software.
- Disable Add-ins: If you have any add-ins installed, they might be causing conflicts. You can disable them by going to File > Options > Add-ins, and then manage COM Add-ins to disable them temporarily.
- Repair Office: If the problem persists, consider repairing your Office installation. You can do this via Control Panel > Programs > Programs and Features, select Microsoft Office, and then choose Change to repair.
- Check Print Spooler Service: Ensure that the Print Spooler service is running. You can restart it by typing
services.mscin the Run dialog, finding Print Spooler, and restarting it.
If none of these steps resolve the issue, further investigation may be needed to identify any specific software conflicts or hardware issues.
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