Using word on my iphone all of a sudden i cant print anymore? All other apps work with printing and i have taken word off and reinstalled i many times now and the print option still doesn't work. What happened?

If you're experiencing issues with printing from Word on your iPhone, here are a few things to consider:

1. Check App Version: Ensure that you have the latest version of the Microsoft 365 app installed. For iOS, the version should be 2.76 or later to ensure compatibility with printing features.
2. Corporate Account: If you're using a corporate account, make sure you are logged into it correctly. You cannot release print jobs from a personal account if the job was sent from a corporate account.
3. Printer Compatibility: Verify that the printer you are trying to use is compatible with your iPhone and the Microsoft 365 app. Some printers may have specific requirements or settings that need to be configured.
4. Network Connection: Ensure that your iPhone is connected to the same network as the printer. A network issue could prevent the app from detecting the printer.
5. Reinstallation: Since you've already reinstalled the app multiple times, it may be worth checking if there are any pending updates for your iPhone's operating system that could affect app performance.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.

References:

• Secure release with QR code
• Troubleshoot problems that occur when you start or use Word

Hi,

I’m really sorry about the issue you’re running into, Upon checking here's some other troubleshooting that you can also try:

1. Clear Word App Cache via Settings 

Sometimes a clean reset from the app's internal settings works better than a simple reinstallation.

• Open the Settings app on your iPhone.
• Scroll down and select the Word app from your list of installed applications.
• Look for an option named Reset Word or Clear Cache and enable it if present (this may vary by version).
• Alternatively, within the Word app, go to Settings > Help & Feedback > Reset App to clear the cache and temporary files.

2. Verify AirPrint Functionality and Configuration

The Microsoft 365 apps use the iOS native AirPrint functionality.

• Ensure that your printer's firmware is up to date. You can usually check this using your printer manufacturer's app or website.
• Try power cycling your network equipment (router, modem, and printer) as this can refresh network connections and AirPrint discovery. Unplug them for about 15 seconds, then plug them back in order.
• Confirm there are no VPNs or firewalls active on your iPhone or network that might block communication between the Word app and the printer.
  3. Export to PDF and Print from Another App

As a workaround that can help diagnose the issue, try exporting your document to a PDF and printing the PDF from another app like the native Apple Files or Books app. 

• In Word, tap the three dots or File icon > Export or Save As > choose PDF format.
• Save the PDF to your iPhone's files and attempt to print it from a different application. If this works, the issue is definitely specific to the Word application's printing process and not the general iOS print system. 

4. Check Document Specific Issues

It's possible the issue is with a specific document.

• Try creating a new, blank document with just a few words and attempt to print it. If the new document prints, the original document might be corrupted or have specific formatting/protection issues (e.g., restricted editing) preventing printing.

5. Reset Network Settings on iPhone 

This erases all current network settings, including Wi-Fi passwords and VPN configurations, and returns them to factory defaults. This can often resolve persistent connectivity issues. 

• Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. (Note: You will have to reconnect to your Wi-Fi network afterward). 

Hope that this additional troubleshooting helps out.

Kind regards,

It’s also possible to print if you open the file via Onedrive on your device.