Pls Help , my certificates disappeared and also the transcripts ?

If your certificates and transcripts have disappeared from your Microsoft Learn profile, here are some steps you can take to troubleshoot the issue:

1. Confirm Your Login Account: Ensure that you are signing in to the correct Microsoft Learn profile. If you have multiple accounts, you might be logged into a different one. Check that you are using the account associated with your MCP ID.
2. Review Credential Requirements: Verify that you have passed the appropriate exams required for the certifications you expect to see. You can check the certification or exam details pages for this information.
3. Check for Legacy Certifications: Some older exams and certifications may have aged out of the Certification Program and are no longer available in customer profiles.
4. Contact Support: If you still cannot find your certifications or transcripts after checking the above, it may be best to contact Microsoft Credentials Support for assistance. They can help you retrieve your information.
5. Certiport Exams: If you took your exam through Certiport, note that those credentials are not reflected in the Microsoft Learn profile and need to be managed separately through your Certiport account.

Make sure to have your MCP ID and any relevant details ready when contacting support for quicker assistance.

References:

• Missing Exams or Certifications
• An Important Update on Microsoft Training and Certification

Contact support https://aka.ms/CertificationSupport