Difficulties to install scanner driver on Surface pro 11

The difficulties you are experiencing with installing the Canon Canoscan LIDE 220 driver on your Surface Pro 11 could indeed be related to the ARM architecture. For ARM-based devices, drivers for hardware must be specifically designed for Arm64. If the Canon driver is not compatible with ARM architecture, it may not function correctly or may not install at all.

Additionally, peripheral compatibility depends on Arm64 drivers being available. If Canon has not provided a compatible driver for your scanner, you might face limitations in functionality. It's advisable to check Canon's website for any available Arm64 drivers or consider reaching out to their support for assistance.

References:

• Arm-based Surface devices FAQ
• Deploy, manage, and service Arm-based Surface devices

Hello,

The issue is likely due to the ARM-based processor in your Surface. Many drivers are designed for traditional x86/x64 processors and are not compatible with the ARM64 architecture. For a driver to work, it must be specifically designed for a Windows ARM-based PC.

Here are a few steps we can take:

1. Use the Windows Scan App

• Ensure your scanner is connected to your Surface.
• Go to the Microsoft Store and install the Windows Scan app.
• Open the app, and it should automatically detect your scanner.

2. Check for Drivers via Windows Update Windows can sometimes find a compatible driver for you.

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Click Add device.
• Let Windows search for your scanner. If a compatible driver is available, it will be installed.

3. Check the Manufacturer's Website for ARM64 Drivers

Check directly with the scanner's manufacturer (e.g., Canon, HP, Epson). Look for drivers specifically labeled for "ARM64" or "Windows on ARM."

If these steps don't work, it likely means the manufacturer has not yet released an ARM64-compatible driver for your scanner. While Windows on ARM can emulate many apps, that emulation doesn't always apply to hardware drivers.

If this answer helps, please "Accept Answer" so that others in the community facing a similar problem can find it easily.

see https://support.usa.canon.com/kb/s/article/FAQ100604. It lists your model. If the instructions do not work, Canon support may be able to help.