Email address linked to personal and business account

To effectively manage your personal and business accounts linked to the same email address, you can take the following steps:

1. Rename Your Personal Microsoft Account: Since having both accounts linked to the same email can cause confusion, consider renaming your personal Microsoft account. This will help you avoid conflicts when logging into applications. You can follow these steps to rename your account:
   • Sign in to the Your Info page of your Microsoft account.
   • Select Manage how you sign in to Microsoft.
   • Add a personal email address if your work email is the only one listed.
   • Make your personal email the primary alias and remove the work email from your personal account.
2. Use Separate Browsers or Profiles: To avoid confusion when logging in, consider using different browsers or browser profiles for your personal and business accounts. This way, you can keep sessions separate and reduce the chances of logging into the wrong account.
3. Accept Invitations with the Correct Account: When you receive invitations from partners, ensure you are logged into the correct account (your business account) before accepting the invitation. This will help streamline your access to work channels.
4. Communicate with Your Partners: Inform your partners that you prefer to use your business account for work-related communications and access. This will help them send invitations and access requests to the correct account.

By following these steps, you should be able to organize your accounts better and reduce confusion when accessing applications.

References:

• Troubleshoot sign-in issues and account access problems
• How to Troubleshoot Common Issues

In the "Account and Organisation" section, I still see my personal account listed with the old email address, which used to be used for business purposes. It is still being displayed, even though the email address was replaced with a new one yesterday.

How to fix it?

Hi @Lukas,

Thank you for your response. I'm glad that the information helped.

Regarding to your extra question, what you’re seeing is common when identity changes (aliases/primary sign‑in) haven’t fully propagated or when the local client is still holding on to cached profile data.

Here are some steps that often clear it up, please start at step 1 and work down:

User‑side clean‑up:

1/ Refresh the account list inside Teams:

• In Teams (new), select your profile picture > Add another account, and sign in to your current personal alias (the new Outlook.com address).
• Back in Settings > Accounts and orgs, toggle notifications off/on for each account to force a refresh or briefly switch to another account/org and back. This view enumerates your activated accounts and orgs, and it should reflect the updated sign‑ins once the cache is refreshed.

2/ Fully sign out of all accounts from Teams, then re‑add only the current ones:

• on your profile picture > Sign out.
• Close Teams.
• Re‑open Teams and add another account. Add the business account and then add the current personal account (new alias).

3/ Clear cached credentials if Teams defaults to the wrong account:

You can follow this: Clear the Teams client cache.

4/ Remove stale accounts from the profile:

• On Settings > Accounts > Email & accounts. Remove any entry that still shows the old personal alias. Also check Settings > Accounts > Access work or school and disconnect any unused work profile tied to the old address.
• On Edge/Chrome profiles: If you had a browser profile signed in with the old alias, remove that profile or sign it out so Teams (web and client) no longer picks it up.

5/ Verify the personal account on the web reflects the new alias only

• Visit https://account.live.com/names/Manage (personal Microsoft account) and confirm the primary alias is your new Outlook.com address and the old alias is removed.
• Then visit https://myaccount.microsoft.com/, switch orgs if prompted, and confirm your active organizations match the identities you expect. You can switch orgs at the top of the page and leave any guest orgs that are no longer needed.
• You can see: Switch organizations in your work or school account portal

After an alias change, it can take some time to replicate across all endpoints. Doing the clean‑up steps above usually avoids waiting for background refreshes.

Service‑side checks (if it still shows the old personal address):

1/ Propagation time:

Give it a short window (identity changes sometimes need 24–48 hours across consumer + Microsoft 365 surfaces).

2/ Guest orgs linked to the old personal alias:

Open My Account > Organizations and leave any org that still lists the old personal identity, then re‑invite your business account if that org needs you.

3/ Re‑invite using the correct identity:

Ask your partners to invite your business account to teams/channels.

Unfortunately, Teams doesn't support direct transfer of chats/channels across identities, you'll have to join with the right identity going forward and move any necessary files manually.

Hope my information helps. Please follow these steps and let me know if you run into any problem. If there is any problem, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I'm looking forward to hearing from you.

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