Cannot access Certification Dashboard – Pearson SSO loops into Learn

It sounds like you're experiencing issues with accessing your Microsoft Certification Dashboard due to being redirected back to your Learn profile. Here are some steps you can take to troubleshoot this issue:

1. Check Account Type: Ensure that you are using the correct account type for your certification. Since you mentioned multiple accounts, make sure to log in with the one associated with your certification (in your case, the Work/School Entra ID).
2. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve login issues. Try this and then attempt to log in again.
3. Use Incognito Mode: If clearing the cache doesn't work, try accessing the Certification Dashboard in an Incognito or InPrivate browser window. This can help bypass any cached data that might be causing the issue.
4. Check for Account Merging: Unfortunately, Microsoft does not support merging certification profiles directly. You may need to contact Microsoft support for assistance with account issues or to clarify which account should be your primary one.
5. Contact Support: If the issue persists, consider reaching out to Microsoft Certification support for help. They can assist with account access issues and provide guidance on how to proceed.

Make sure to have your account details handy when you contact support for a quicker resolution.

References:

• Accessing your Learn profile
• Troubleshoot sign-in issues and account access problems

Thank you for your reply.

I have already tried all suggested troubleshooting steps:

– cleared cache

– incognito mode

– correct account login

– different browsers

– different devices

None of these resolve the issue because the root cause is NOT a browser issue.

My problem is an ACCOUNT ALIGNMENT issue between:

1. my Work/School Entra ID (******@peac.be)
2. my Personal MSA (******@hotmail.com)
3. my certification profile created during Pearson VUE scheduling

The Certification Dashboard does NOT load and always redirects to Learn:

https://learn.microsoft.com/en-us/users/pieterpollet-6976/

I already have an active AZ-900 exam appointment, but I cannot access:

– Pearson VUE dashboard

– Order / invoice

– Certification profile

Please escalate this as an ACCOUNT MERGE / ALIGNMENT REQUEST for my Certification Profile, so that:

******@peac.be

becomes my PRIMARY certification identity.

This issue cannot be solved by browser troubleshooting. It requires manual intervention on the certification backend team.

Thank you.

Thank you for your reply.

I have already tried all suggested troubleshooting steps:

– cleared cache

– incognito mode

– correct account login

– different browsers and devices

None of these resolve the issue because this is NOT a browser issue.

My problem is an ACCOUNT ALIGNMENT issue between:

1. my Work/School Entra ID: pieter.pollet (at) peac.be
2. my Personal MSA: pieterpollet (at) hotmail.com
3. the certification profile created during Pearson VUE exam scheduling

The Certification Dashboard does NOT load and always redirects to Learn:

https://learn.microsoft.com/en-us/users/pieterpollet-6976/

I already have an active AZ-900 exam appointment, but I cannot access:

– Pearson VUE dashboard

– Order / invoice

– Certification profile

Please escalate this as an ACCOUNT MERGE / ALIGNMENT REQUEST for my Certification Profile, and set:

pieter.pollet (at) peac.be

as my PRIMARY certification identity.

This issue cannot be solved by cache/cookies or browser troubleshooting.

It requires manual intervention by the Certification Support backend team.

Thank you.

The Certification Dashboard no longer exists. A couple of years ago all certifications were moved into your Learn profile

You can find your certifications under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

You can link and merge your Learn profiles for your email accounts on your Learn profile https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile