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Windows server 2022 wsra not working

Madhan 0 Reputation points
2025-11-21T09:30:07.1166667+00:00

I am writing to report an issue with Windows Server Remote Assistance (WSRA). On our Windows Server 2022 environment, WSRA is currently not functioning as expected.

  • Issue: WSRA fails to initiated

Environment: Windows Server 2022

Impact: Unable to provide or receive remote assistance sessions

Kindly investigate this issue and advise on possible fixes or workarounds. Please let me know if you require any additional logs or configuration details from my side.

Windows for business | Windows Server | Devices and deployment | Configure application groups
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  1. VPHAN 9,355 Reputation points Independent Advisor
    2025-11-21T10:03:31.8533333+00:00

    Good morning Madhan,

    WSRA failure on Server 2022 typically stems from the Remote Assistance service being disabled, firewall blocks, or Group Policy restrictions. You then need to verify whether the Remote Assistance service is set to Automatic and started. Check Windows Firewall for allowed rules on Remote Assistance. Also, ensure the Remote Assistance feature is installed via Server Manager. Group Policy must permit solicited remote assistance; review Computer Configuration under Administrative Templates for System/Remote Assistance settings. If those issues still persist, examine Event Viewer logs under Applications and Services Logs for Remote Assistance errors.

    I hope you are clear with the information. Should you have any more questions, feel free to leave a message. It's really appreciated of you to accept the answer to help build the community by sharing your experience with the issue. Thanks!

    VP

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  2. VPHAN 9,355 Reputation points Independent Advisor
    2025-11-22T02:09:29.66+00:00

    Hi Madhan,

    Have you been able to solve the issue yet? If not, is there anything I can help you with? Please let me know.

    VP

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  3. VPHAN 9,355 Reputation points Independent Advisor
    2025-11-26T12:18:57.1166667+00:00

    Good morning,

    I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer then. Should you have more questions, feel free to leave a message. Have a nice day!

    Vivian

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