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Surface app reports: "Potential battery issue detected." for my Surface Pro 11 (Arm64)

Michael Nichols 50 Reputation points
2025-11-21T17:03:57.1933333+00:00

After reinstalling my Surface Pro 11 from the latest recovery image (25 H2) on 20 November 2025, the Surface app is flagging that I may have a "Potential battery issue detected."

I do not know to what battery issue it is referring.
Should I be concerned?

My full charge capacity from PowerCfg battery report is stating my full charge capacity is 88% of the design capacity (41,280mWh or 46,530mWh) after 119 cycle counts. Is this normal wear and tear?
How many cycle counts is the Surface Pro 11 rated for?
I configure and run my Surface to charge to a 80% battery limit within the Surface app as from what I understand that is best practice for batteries now-a-days.

Kind regards,
Mike

DESIGN CAPACITY46,530 mWhFULL CHARGE CAPACITY41,280 mWhCYCLE COUNT119

Surface | Surface Pro | Power and battery
Answer accepted by question author
  1. Q&A Assist
    2025-11-21T17:04:23.3733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems like your Surface Pro 11 is indicating a potential battery issue due to the full charge capacity being at 88% of the design capacity after 119 cycle counts. This reduction in capacity can be considered normal wear and tear for lithium-ion batteries, which typically degrade over time and usage.

    The cycle count you've mentioned (119) is within a reasonable range, as most lithium-ion batteries are rated for approximately 300 to 500 full charge cycles before significant capacity loss is expected. However, the actual lifespan can vary based on usage patterns and charging habits.

    Charging your device to an 80% limit is indeed a good practice to prolong battery life, as it helps reduce stress on the battery compared to charging it to 100%.

    If the Surface app continues to flag a potential battery issue, it may be worth running diagnostics using the Surface Diagnostic Toolkit (SDT) to check for any underlying problems. If the battery authentication fails or if you notice significant performance issues, consider reaching out to Microsoft Support for further assistance.

    References:

    1 person found this answer helpful.

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  1. Mohammed Yehia 10 Reputation points
    2025-11-24T19:49:50.8666667+00:00

    Same as well. Brand new only 4 cycles of charge and it appears not only for the battery but for the slim pen 2 as well

    I diagnosed with the surface tool kit and still the same. I use the 80 20 charging rule so I thought that's the issue. I did a full 100% charge and the warning disappeared but only when I unplugged the charger and the battery consumption started to increase it showed up again

    I am pretty sure its the surface app update

    2 people found this answer helpful.
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  2. AM 10 Reputation points
    2025-11-24T22:51:55.6466667+00:00

    Same problem, Surface 11, no issues in the battery report but the error is always appearing in the Surface application.

    2 people found this answer helpful.
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  3. Ferdinando Lotti 5 Reputation points
    2025-11-22T12:38:43.53+00:00

    I have the same problem, surface pro 11 with 1 charge cycle, purchased two days ago

    1 person found this answer helpful.
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  4. Hilmar Koerner 5 Reputation points
    2025-11-26T00:03:08.75+00:00

    Same here on my SP11, 1 year old, looks like it's a false alarm from the latest Surface app. It also tells me that there is "potential issue with my flex keyboard". Surface diagnostics do not show any problems.

    1 person found this answer helpful.
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