I can't view my game

If you are unable to view your games in your library on your Xbox console, here are a few troubleshooting steps you can try:

1. Check your account: Ensure that you are signed in with the correct account that owns the games.
2. Check for updates: Make sure that your console is up to date. Sometimes, system updates can resolve issues with game visibility.
3. Check your storage: Ensure that there is enough storage space on your console. If storage is full, it might affect game visibility.
4. Reinstall the Xbox app: If you are using the Xbox app, try uninstalling and then reinstalling it to see if that resolves the issue.
5. Check your internet connection: Ensure that your console is connected to the internet, as this is necessary for accessing your library.
6. Try a different sandbox: If you are in a developer sandbox, switch to the retail sandbox to see if the games appear there.

If these steps do not resolve the issue, you may want to reach out to Xbox support for further assistance.

References:

• Troubleshooting Sign-in and Sandbox Errors

Hi @King George, 

Welcome to Microsoft Q&A forum. 

I understand that you are currently unable to view the games you own in your library on your Xbox console. I also note that you have already taken the initiative to troubleshoot by restarting the console twice and performing a full power cycle (unplugging it), yet the issue persists. 

Based on your sharing, this suggests the problem may be related to account synchronization or server-side entitlements rather than a simple hardware glitch. 

To ensure this is resolved effectively, this issue needs to be handled by the specialized Xbox Support Team. They possess in-depth knowledge regarding account licensing and console architecture, along with access to specific diagnostic workflows that can identify why your library is failing to populate your owned content. They are best equipped to offer the right solution to help get this resolved for you as soon as possible. 

You can contact them directly through the following support channel: Contact us | Xbox Support 

Please note that as a community moderator, my limitations are to provide general guidance and information. I do not have the capability to access your device for remote troubleshooting, nor do I have the system access required to check your account licenses or directly escalate technical tickets to the Xbox engineering team on your behalf. 

I hope the specialized team can investigate this specific library synchronization issue and get your games appearing correctly soon.

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time.