Hi @Carissa Della-Pietra,
Thank you for posting your question to the Microsoft Q&A forum.
I understand how important it is to be able to view events in your daily workflow.
Based on your description, I would recommend trying these steps:
- Clear Teams cache a. On MacOS:
- If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
- In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
- Enter the following commands, and press Return after each command:
- rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
- rm -rf ~/Library/Containers/com.microsoft.teams2
b. On Windows:
- If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key +R.
- In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Delete all files and folders in the directory.
- Restart Teams.
- Sign out and sign in again
In Teams, sign out of your Microsoft account and sign back in.
- Contact Microsoft Support
If the issue still persists after trying the above steps, please use your organization's administrator account or contacting your IT administrator. They can submit a support request through the Microsoft 365 Admin Center for further assistance.
Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.
I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.
Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.
I'm looking forward to your reply.
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