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Print dialog won’t open when printing from Word on an iPhone

Matt Schur 20 Reputation points
2025-11-24T03:57:43.6366667+00:00

Yesterday I tried to print a Word document from my iPhone. “Print” was one of the options in the menu, but after I clicked that, the dialog box that would normally come up next never appeared (the one that shows your printer name, how many copies you want to print, etc.). My Word app is updated, my iOS is updated, I turned my phone off and on again, I signed out and back into my Microsoft account, but still nothing. It WILL allow me to save the document as a pdf and then print the pdf, but for some reason I suddenly can’t print directly from the Word app. Any ideas, or anyone else having the same issue?

Microsoft 365 and Office | Word | For home | iOS
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  1. Francisco Montilla 23,935 Reputation points Independent Advisor
    2025-11-24T04:39:03.2966667+00:00

    Hello,

    As a first step, try to refresh the Word app install by offloading and reinstalling it.

    Before you start, open the document in Word and make sure it is saved to OneDrive or the Files app. If anything is only On My iPhone, tap the file name and move or save a copy to OneDrive or Files so nothing is at risk.

    On your iPhone, go to Settings > General > iPhone Storage > Word. Tap Offload App, then tap Reinstall App. If Offload App is not shown, delete Word from the Home Screen, then reinstall Microsoft Word from the App Store, and sign back in.

    Open a simple test document in Word, tap the three dots at the top right, then tap Print. The system print dialog with your printer, copies, and options should appear.

    If the dialog still does not appear after this reinstall, tell me your iPhone model, iOS version, Word version, and whether your account is personal or work or school, and we will go deeper.

    1 person found this answer helpful.

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