There was a problem recovering your PC

If you are experiencing issues recovering your Surface Pro 9 and have already attempted to use the recovery image without success, you may want to consider the following steps:

1. Check for Supported Devices: Ensure that your Surface Pro 9 is listed as a supported device for the recovery image you are using. If it is not supported, you may need to obtain a different recovery image.
2. Create a New Recovery USB: If the current recovery USB is not working, try creating a new one using the Surface IT Toolkit. Make sure to follow the steps carefully to ensure that the USB is properly formatted and contains the correct recovery image.
3. Boot from USB: After creating the USB, shut down your Surface device, insert the USB drive, and follow the steps to boot from it. This typically involves holding the Volume-down button while pressing the Power button until you see the logo.
4. Format SSD: Since you mentioned that you can format the SSD, ensure that it is formatted correctly before attempting the recovery again. You may need to use a different computer to format the drive if necessary.
5. Contact Support: If you continue to have issues, consider reaching out to Microsoft Support for further assistance. They may provide additional troubleshooting steps or solutions specific to your device.

These steps should help you troubleshoot the recovery issue with your Surface Pro 9.

References:

• Restore Surface device
• Recovery tool (IT Toolkit)