If you have submitted a support request with a Severity A classification and have not received a response or assignment to a support engineer, it is important to follow up directly. You can reply to the email notifications you received when the case was created or assigned. If you do not receive a timely response, consider contacting support through the appropriate channel for your service to escalate the issue.
For future reference, ensure that your contact information is accurate and that you are monitoring your email for updates regarding your support request.
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